We are looking for empathetic and result-driven Inside Sales Executives to handle inbound and outbound leads for Everhope’s Oncology Nutrition Program. The role involves counseling cancer patients and caregivers over calls/WhatsApp, explaining the importance of oncology nutrition, and converting leads into OPD consultations with Dr. Manjari Chandra, Senior Oncology Nutrition Expert at Everhope.
This is a consultative sales role, where trust, empathy, and correct information are key to conversion.
Key Responsibilities
Lead Handling & Conversion
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Handle inbound enquiries from website, WhatsApp, digital campaigns, and referrals related to oncology nutrition.
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Make outbound follow-up calls to pending and cold leads to re-engage interest.
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Understand patient details such as:
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Cancer type & stage
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Current treatment (chemo / radiation / surgery / immunotherapy)
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Nutrition-related issues (weight loss, appetite, weakness, side effects)
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Clearly explain the benefits of oncology nutrition and how it supports cancer treatment outcomes.
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Convert qualified leads into OPD appointments with Dr. Manjari Chandra (in-person / virtual).
Patient Counselling & Education
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Counsel patients and caregivers on:
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Why nutrition is critical during cancer treatment
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How personalized nutrition helps manage side effects and improves recovery
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Position Everhope’s Oncology Nutrition Program as:
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Expert-led
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Evidence-based
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Personalized for each cancer journey
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Address patient concerns, hesitations, and objections with empathy and confidence.
CRM & Follow-ups
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Maintain accurate lead records in CRM.
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Update call notes, patient status, and follow-up timelines.
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Ensure zero lead leakage through disciplined follow-up.
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Track lead stages: New, Follow-up, Interested, Booked, Not Interested.
Internal Coordination
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Coordinate with:
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Nutrition team
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Front desk / OPD team
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Marketing team (feedback on lead quality)
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Ensure smooth appointment booking and patient handover.
Performance & Targets
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Achieve daily and monthly:
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Call targets
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OPD booking targets
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Conversion ratios
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Maintain high quality conversations with a patient-first approach.
Required Skills & Competencies
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Excellent communication skills in English & Hindi
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Strong tele-counselling and consultative sales skills
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High empathy and emotional intelligence
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Ability to explain medical/nutrition concepts in simple language
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Strong follow-up discipline and CRM usage
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Ability to handle sensitive cancer-related conversations professionally
Eligibility Criteria
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Education: Graduate in any discipline
(Preferred: Nutrition, Life Sciences, Healthcare, Paramedical background)
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Experience:
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0–4 years in Inside Sales / Telesales / Patient Counselling
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Healthcare, wellness, diagnostics, nutrition, or hospital sales experience preferred