In this opportunity as Principal AI Transformation Consultant, Professional Services, you will:
· Lead complex transformation engagements from discovery and value hypothesis through workflow redesign where needed, proof of value adoption, and value realization.
· Advise senior leaders on priority AI-enabled workflows and the targeted changes to roles, skills, practices, controls, and ways of working needed to scale them.
· Shape transformation opportunities from early customer discovery through delivery planning, defining achievable outcomes, scope, approach, estimates, and statements of work with Sales and specialist teams.
· Own the hardest calls on your engagements: the approach when the path is unclear, the tradeoffs when stakeholders disagree, and the commitments we make to the customer on scope and outcomes.
· Set the adoption and activation strategy; diagnose and recover stalled or declining adoption, including barriers in workflow fit, confidence, risk, or customer ownership.
· Establish value hypotheses, baselines, measures, and evidence standards so customer-facing value claims match what the data supports.
· Work shoulder to shoulder with forward deployed AI engineers as they build against the customer’s real systems and data, shaping what gets built and turning technical possibility into workflow change that holds up in practice.
· Bring adoption, enablement, product, and customer-success specialists into one outcome; coach consultants on complex work; and turn field learning into reusable methods and value frameworks.