Strong interest in Access Management, Identity Governance, Directory Services, and Information Security.
Excellent written and verbal communication skills.
Ability to document technical processes and communicate effectively with technical and non-technical stakeholders.
Self-motivated with strong analytical and problem-solving abilities.
Comfortable working in an operational support environment with customer interaction.
Ability to manage multiple priorities and tasks in a fast-paced environment.
Strong collaboration and teamwork skills.
Advocate for reliability engineering and continuous improvement practices.
Experience
Previous experience in IAM Operations, Site Reliability Engineering, Systems Engineering, Platform Engineering, or a related technical role.
Experience supporting mission-critical production environments.
ITIL, CISSP, Security+, or similar certifications are a plus.
Experience with cloud platforms and automation technologies is desirable. Preferred Qualifications
Experience with IAM technologies such as Transmit Security, ForgeRock, Ping Identity, Okta, or Azure AD.
Knowledge of SSO, OAuth, OpenID Connect, SAML, and MFA technologies.
Experience creating automation scripts and operational tooling.
Familiarity with DevOps and Infrastructure-as-Code practices.