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StckwContact Center Representative - solutions by stc
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Before you apply
LocationKuwait-Call Center Warehouse
Work modeon-site
SeniorityEntry
Company size10,000+ people
First seenOct 18, 2026 · 2w ago
Verified live1d ago
At a glanceSummarised by Seekless from the posting.
High School Diploma or Two years Diploma
Fair English skills; spoken, listening & written
About the role
Role: to provide on the ground support to the customer care function in handling and resolving customer queries under the supervision of a team leader.
Responsibilties:
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Attend to customer queries and ensure achievement of customer service targets in terms of response time and query resolution.
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Provide rapid response to queries from affiliates and customers.
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Ensure that all customer transactions are completed to the satisfaction of the customers in accordance with service level agreements and ensuring that the customers are informed on resolution.
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Maintain the required knowledge level of the company’s products, services & solutions to ensure assisting the customers effectively whenever required as to guarantee achieving the required results.
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Follow and monitor the agreed on guidelines, policies, processes & procedures to ensure staff maintains the customers’ data confidentiality and protection at all times.
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Provide Support to the Team Leader in order to enhance the customer experience.
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Handle a shift if necessary as directed by supervisor.
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Contribute to the communication plan through attendance of regular team meetings. Perform other duties as directed by Director, Manager or Other superiors.
Requirements
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High School Diploma or Two years Diploma
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Fair English skills; spoken, listening & written