Bilingual Call Center Agent – Multiple Business Areas
On-site | Querétaro (Arboledas)$14,000 MXN net + paid training
Scalepex is hiring full-time, long-term Bilingual Call Center Agents to join our team in Querétaro. This is a direct employment opportunity with Scalepex, offering stability, professional growth, and structured training.
We support U.S.-based clients across several business areas, including:
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Legal services (law firms & client support)
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Gas & Electricity services
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Medical diagnostic clinics (appointment scheduling)
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Sales Campaigns
Based on your experience, communication style, and strengths, you will be assigned to the business area where you can perform best and grow faster.
Responsibilities
What you’ll do
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Handle inbound and/or outbound calls in a professional call center environment
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Provide customer service, scheduling, or sales support depending on your assigned area
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Follow established scripts and quality standards
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Accurately document all interactions in internal systems