CU
CumminsJM - IT Operations
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Before you apply
LocationPhaltan, Maharashtra, India
Work modeon-site
Typefull-time
SeniorityEntry
DepartmentIT
Company size10,000+ people
First seenOct 26, 2026 · 1w ago
Verified live14h ago
At a glanceSummarised by Seekless from the posting.
Provides operational support ensuring the effectiveness, efficiency, accuracy, and availability of IT resources for end users under moderate supervision
Must work collaboratively with others
Performs IT production support for assigned area(s) according to documented processes
Diagnose and problem solve issues with IT hardware or software components with direction
May require ability to install, configure, or disposition IT hardware and/or application issues
Troubleshoots assigned issues per department standards and escalates if unable to resolve
Uses Incident Management system to manage reported issues or requests submitted by end users and log any actions or support provided
Provides one-on-one training for less experienced associates on IT support processes and tools
Is familiar with SLA / Operational Level Agreements between other IT Services Provided
Cummins is an equal opportunity employer
GPP Database Link
Job Summary:
Provides operational support ensuring the effectiveness, efficiency, accuracy, and availability of IT resources for end users under moderate supervision.
Must work collaboratively with others.
Key Responsibilities:
Performs IT production support for assigned area(s) according to documented processes.
Diagnose and problem solve issues with IT hardware or software components with direction.
May require ability to install, configure, or disposition IT hardware and/or application issues.
Troubleshoots assigned issues per department standards and escalates if unable to resolve.
Uses Incident Management system to manage reported issues or requests submitted by end users and log any actions or support provided.
Provides one-on-one training for less experienced associates on IT support processes and tools.
Assists with additional IT responsibilities as assigned.
Is familiar with SLA / Operational Level Agreements between other IT Services Provided.
Cummins is an equal opportunity employer. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, sex, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity, or other status protected by law.