Service Support Analyst
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Before you apply
LocationSilicon Valley
Work modeon-site
SeniorityEntry
Company size501–1,000 people
PostedOct 13, 2026 · 3w ago
Verified live2d ago
Job Description Summary:
Our Information Technology department is seeking a Service Support Analyst who will be responsible for developing solutions and workarounds for computer hardware, operating system, network and application problems. The analyst will provide first-line investigation and diagnosis of incidents following the incident management process, respond to user calls, listen to user needs and/or issues and provide helpful solutions to their problems.
This role will be based in our Silicon Valley office and is 100% on-site. The work schedule for this position will be 40 hours per week (non-exempt), Monday - Friday, from 7:00 am - 4:00 pm.
Job Description:
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Provide computer, network and software support to the end-user community via telephone, email, remote-access, or in-person.
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Install or relocate computers systems, including monitors and printers.
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Install application software based on corporate standards and end-user requirements.
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Coordinate conference setups in conjunction with the Facilities department and the Professional Development department.
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Participate in departmental, committee, and technical meetings to discuss and resolve user issues and implement new projects.
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Monitor and maintain loaner notebook computer inventory.
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Diagnose and repair computer hardware and contact vendor when necessary.
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Other duties as assigned.
Desired Skills & Qualifications:
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Strong interpersonal skills and an ability to work and support end-users in a fast-paced and deadline-driven environment with courtesy and tact.
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Experience working with variety of computer desktop and notebook hardware, including printers, monitors, cabling and connectors for networking and peripherals.
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Experience with Service Desk ticket tracking and management software.
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Experience with video conference applications/equipment, and remote meeting technologies (specifically with Webex, Zoom and MS Teams).
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Knowledge of Microsoft applications and Windows desktop operating system
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Ability to work under pressure and effectively prioritize multiple tasks.
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Effective verbal and written communication skills.
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Ability to deal responsibly with sensitive and confidential information in a discreet and secure manner.
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Ability to work in a team environment.
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Ability to understand the business’ objectives and that the end user’s problem affects the business.