Female Bilingual Medical Receptionist / Front Desk Virtual Assistant. OR.
LocationGuatemala
Work moderemote
Typefull-time
SeniorityEntry
Company size201–500 people
PostedSep 11, 2026 · 1mo ago
Verified live22h ago
At a glanceSummarised by Seekless from the posting.
Fluent in English and Spanish, both spoken and written.
Strong English communication skills with a clear, professional, and neutral/American-sounding accent.
Previous experience as a Medical Receptionist, Medical Front Desk Coordinator, Healthcare Virtual Assistant, or similar patient-facing administrative role.
Comfortable handling a high volume of inbound calls in a fast-paced medical environment.
Strong appointment scheduling and patient communication experience.
Experience entering and updating patient information in an EMR/EHR system.
Excellent multitasking, organizational, and time-management skills.
Professional, friendly, and patient-focused communication style.
Comfortable working remotely and collaborating with a team through online communication tools.
Hands-on experience with ModMed (Modernizing Medicine).
Previous experience using Nextiva or similar VoIP/phone systems.
Experience supporting a Women's Health, OB/GYN, or related medical practice.
Familiarity with medical terminology and Women's Health appointment workflows.
Experience working with multiple practice locations or high-volume medical offices.
Female candidate required based on the client's specific staffing preference for this role.
Reliable internet connection and a professional remote work environment.
Skills
Nextiva
Google Chat
EMR/EHR system
ModMed (Modernizing Medicine)
VoIP/phone systems
About the role
About the Role
We are seeking a highly professional, reliable, and patient-focused Female Bilingual Medical Receptionist / Front Desk Virtual Assistant to support a busy Women’s Health medical practice with two locations.
The ideal candidate will serve as an extension of the practice’s front-desk team, handling a high volume of incoming patient calls, scheduling appointments, updating patient information, and ensuring patients receive timely and professional assistance.
This is a fast-paced, patient-facing role that requires excellent communication skills, strong attention to detail, and the ability to manage multiple priorities while working remotely.
Responsibilities
Key Responsibilities
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Answer a high volume of inbound patient calls across multiple practice locations.
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Help prevent missed calls and ensure patients receive timely assistance.
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Schedule, confirm, reschedule, and manage patient appointments.
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Respond to routine patient questions professionally and accurately.
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Enter and update patient information in the practice’s EMR system.
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Maintain accurate patient charts and appointment information.
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Use Nextiva to manage incoming and outgoing practice calls.
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Make outbound calls to patients when needed.
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Coordinate with the existing front-desk team through Google Chat.
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Learn and follow the practice’s Women’s Health workflows, appointment types, and internal abbreviations.
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Provide a professional, friendly, and patient-centered front-desk experience.
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Support daily administrative workflows while maintaining patient confidentiality and HIPAA standards.
Ideal Candidate
We are looking for someone who is:
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Female and comfortable supporting a Women’s Health practice.
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Highly organized and detail-oriented.
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Comfortable managing a busy phone queue.
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Friendly, professional, and confident when speaking with patients.
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Able to remain calm and efficient in a high-volume environment.
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Proactive about following up and preventing missed patient communication.
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A strong team player who can coordinate effectively with an existing front-desk team.
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Quick to learn new workflows, appointment types, and medical systems.
Important Note
This role is primarily focused on front-desk operations, inbound calls, patient scheduling, and patient communication. The practice is looking for a dedicated professional who can help manage their phone traffic and provide excellent administrative support rather than someone focused primarily on prior authorizations or insurance verification.
If you are a bilingual female healthcare professional with strong medical front-desk experience, excellent communication skills, and the ability to thrive in a fast-paced environment, we encourage you to apply.
Requirements
Required Qualifications
•
Female candidate required based on the client’s specific staffing preference for this role.
•
Fluent in English and Spanish, both spoken and written.
•
Strong English communication skills with a clear, professional, and neutral/American-sounding accent.
•
Previous experience as a Medical Receptionist, Medical Front Desk Coordinator, Healthcare Virtual Assistant, or similar patient-facing administrative role.
•
Comfortable handling a high volume of inbound calls in a fast-paced medical environment.
•
Strong appointment scheduling and patient communication experience.
•
Experience entering and updating patient information in an EMR/EHR system.
•
Excellent multitasking, organizational, and time-management skills.
•
Professional, friendly, and patient-focused communication style.
•
Comfortable working remotely and collaborating with a team through online communication tools.
•
Reliable internet connection and a professional remote work environment.
Preferred Qualifications
•
Hands-on experience with ModMed (Modernizing Medicine).
•
Previous experience using Nextiva or similar VoIP/phone systems.
•
Experience supporting a Women’s Health, OB/GYN, or related medical practice.
•
Familiarity with medical terminology and Women’s Health appointment workflows.
•
Experience working with multiple practice locations or high-volume medical offices.
Benefits
Please note that this is a full-time contractor position (40 hours per week) with a starting rate negociable depending on skillset and experience. The schedule is Monday through Friday, 9am-5pm, EST.
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