At Cadence, we hire and develop leaders and innovators who want to make an impact on the world of technology.
Responsibilities
Gainsight Platform Administration• Serve as the primary administrator for the Gainsight platform• Configure and maintain customer health scores, rules engines, and automated workflows• Manage Gainsight objects, data models, and integrations• Ensure data accuracy and integrity between Gainsight and CRM systems (e.g., Salesforce)Customer Success Operations Support• Build and maintain customer lifecycle journeys• Create and manage CTAs (Calls to Action) and automated triggers for Customer Success Managers• Support renewal tracking and expansion opportunity identification• Maintain playbooks and success workflowsReporting & Analytics• Develop dashboards and reports to track:o Customer healtho Renewal pipelineo Customer adoptiono Expansion opportunities• Provide insights to leadership on customer engagement and retention trendsSystem Integration & Data Management• Manage data integrations between Gainsight, CRM, billing systems, and product usage data• Ensure customer data is properly structured for health scoring and segmentation• Monitor data syncs and troubleshoot issuesProcess Optimization• Continuously improve customer success processes through automation• Identify opportunities to streamline renewals, onboarding, and adoption tracking• Partner with Sales Operations to ensure alignment between CRM and Gainsight workflowsUser Enablement• Train Customer Success Managers and Renewals teams on effective Gainsight usage• Create documentation and best practices• Provide ongoing support to internal users
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