Essential Functions/Core Responsibilities
Provides strategic and operational leadership for the Training & Quality function across assigned portfolio(s), programs, sites, or geographies.
Establishes direction for training delivery, quality monitoring, calibration, certification, governance, and process improvement activities.
Builds, develops, and leads high-performing teams and leaders who continuously improve capability, performance, and engagement.
Reviews business performance, identifies trends, determines root causes, and ensures corrective and preventive actions are implemented.
Partners with senior operations leaders, clients, account management, and support teams to align Training & Quality strategies with business and client requirements.