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Nationwide Children's Hospital

Information Desk Specialist - Patient Relations/Info Desk

Location700 Children's Drive
Work modeon-site
Typepart-time
SeniorityEntry
Experience2+ yrs
Company size10,000+ people
PostedJul 3, 2025 · 1y ago
Verified live7h ago
At a glanceSummarised by Seekless from the posting.
Must have8
High school diploma
Two years of customer service experience
Must possess general office and multitasking skills
Requires good listening and excellent interpersonal skills
Knowledge of standard medical terminology
Ability to type 35 words per minute
Ability to maintain confidential information
Enjoys working with the public and possesses a friendly, helpful attitude
Overview:
Schedule: Part-time, Monday-Friday (4:00pm - 9:30 pm)
Location: Main Hospital (C and D)
Job Description Summary:
Greets visitors, responding to inquires or problems and directing visitors to requested locations.
Job Description:
Essential Functions:
•
Answers and directs phone calls and walk-in inquiries to the appropriate personnel or department.
•
Provides information about the organization’s services, policies, and procedures to visitors.
•
Maintains and updates records of visitors, inquiries, and complaints.
•
Monitors and maintains the cleanliness and organization of the information desk area.
•
Collaborates with other departments to ensure accurate and up-to-date information is provided to visitors.
Education Requirement:
High school diploma, required.
Licensure Requirement:
(not specified)
Certifications:
(not specified)
Skills:
•
Must possess general office and multitasking skills.
•
Requires good listening and excellent interpersonal skills.
•
Knowledge of standardmedical terminology.
•
Ability to type 35 words per minute.
•
Ability to maintain confidential information.
•
Enjoys working with the public and possesses a friendly, helpful attitude.
Experience:
Two years of customer service experience, required.
Physical Requirements:
OCCASIONALLY: Lifting / Carrying: 0-10 lbs, Lifting / Carrying: 11-20 lbs, Standing, Walking
FREQUENTLY: Decision Making, Interpreting Data
CONTINUOUSLY: Audible speech, Color vision, Computer skills, Depth perception, Hand use: grasping, gripping, turning, Hearing acuity, Peripheral vision, Problem solving, Repetitive hand/arm use, Seeing – Far/near, Sitting
Additional Physical Requirements performed but not listed above:
Talking on phone/in person Constantly (67-100%)
Legal
“The above list of duties is intended to describe the general nature and level of work performed by individuals assigned to this classification. It is not to be construed as an exhaustive list of duties performed by the individuals so classified, nor is it intended to limit or modify the right of any supervisor to assign, direct, and control the work of employees under their supervision. EOE M/F/Disability/Vet”
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