Essential Functions and Responsibilities: Plans, organizes, and directs the activities and logistics of the laundry and linen services for the health system facilities; establishes and implements policies and procedures for departmental operations. Researches and applies best practices and processes for guaranteeing optimal cleanliness and sanitary standards for laundry and linen services and implementing superior patient linen handling techniques. Evaluates, selects, and maintains the inventory of linen, supplies, cleaning solutions, and equipment that meet quality standards and fulfills the needs of each system location. Oversees purchasing linens and capital equipment utilizing the systems Group Purchasing Organization (GPO). Develops, implements, and maintains a quality equipment maintenance program that guarantees equipment is operating and is in excellent working order. Develops, and conducts safety training for all staff members. Verifies staff are operating and maintaining equipment using safety protocols. Focuses strategically on acquiring new clients to increase profitability. Drives business development and account management efforts by supporting customer relationships with clients. Establishes and monitors Key Performance Indicators (KPIs) for safety, quality, productivity, backlog, change order performance, schedule adherence, and customer satisfaction; reviews results regularly and implements improvement actions. Directs transportation and logistics activities for laundry and linen services including oversight of driver routes ensuring effective and efficient delivery methods are maintained. Creates and monitors a system wide budget for laundry and linen services including costs of supplies and equipment, evaluating cost saving opportunities and ensuring financial objectives are maintained. Prepares and analyzes reports used to track and trend departmental data and statistics, reporting outcomes to leadership. Performs human resources functions by interviewing, hiring, facilitating the performance evaluation process, and assisting with employee disciplinary actions. Ensures compliance of Department of Transportation (DOT), the Occupational Safety and Health Administration (OSHA), The Joint Commission (TJC), Healthcare Laundry Accreditation Council (HLAC) guidelines and regulations.