Part of the Jira Service Management (JSM) organisation within Atlassian Engineering. The ITSM Analytics group builds the reporting & analytics platform that turns JSM operational data (requests, incidents, SLAs, Assets and Ops/Opsgenie) into actionable insight for IT and service teams — a key competitive differentiator for JSM in the ITSM market.
The ITSM Analytics team owns JSM’s reporting & analytics surface end-to-end: Custom Metrics (configurable and ratio metrics, OOTB PM-authored templates), JSM Insights (SLA-breach insight generation engine and GraphQL APIs), Operations Reports, Assets Reporting and the JSM Summary Page. It is a full-stack team spanning frontend dashboards and metric-authoring UIs, backend GraphQL APIs and data pipelines, and reporting data infrastructure. High ownership, shipping across EAP → Beta → GA while investing in performance, scale and data quality/observability.
Lead a charter-defining team building the analytics engine at the heart of Atlassian’s ITSM strategy. A broad surface spanning greenfield-to-scale (Custom Metrics, Insights, Ops & Assets reporting), and real technical depth across data platform, GraphQL APIs and modern React frontends. You will grow and shape a multi-pod team, set technical direction for a large data domain, and own outcomes GA’ing to enterprise customers.
At Atlassian, we strive to design equitable, explainable, and competitive compensation programs. We follow consistent hiring practices and account for each candidate’s skills, knowledge, and experience when setting base pay within the range.
This role may also be eligible for benefits, bonuses, commissions, and equity.