* Working closely with Product managers/ Business stakeholders to analyze product flows, keep track and monitor disbursement funnels in customer journeys and build improvements in metrics.
* Monitoring all LMS servicing flows across various lenders through control and exception reports for possible failures and rectifying the same quickly.
* Develop and streamline business processes to effectively reduce failures due to process gaps.
* Cross-departmental collaboration: Foster collaboration between Business, Lender, Product and Technology teams to troubleshoot for issues in API integrations.
* Customer experience: Work with CST and MHD support teams to improve the customer experience to quickly resolve any issues.
* Collect, organize, and analyze data to help Business and product management make decisions .
* Best practices: Establish internal best practices and promote them throughout the organization.
* Ability to understand different technology platforms, their features and be able to work with solution architects/engineering leads and write detailed product requirement documents, manage future roadmaps and deliverables.
* Ability to work with multiple stakeholders/senior management / cross-functional teams to influence them for quicker decisions, manage sudden technical roadblocks and be able to clear them.