Registration Specialist (Saugatuck), full time, days
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Before you apply
Salary$17 – $23/hr
LocationHHMBS - Shared Building Saugatuck
Work modeon-site
Typefull-time
SeniorityEntry
Company size501–1,000 people
PostedNov 5, 2026 · 2d ago
Verified live13h ago
At a glanceSummarised by Seekless from the posting.
High School Diploma or GED Equivalent required
Registers patients into the organization's information system for services, with exemplary customer service and technical skill
Prepares patients for activities in the medical office and billing department
Collects registration information via interview with patient or their representative
Obtains proper signatures on consent forms
Collects co-pays and account payments when necessary
Explains applicable policies
Enters patient payer information into appropriate software program
Verifies and explains benefits to patient
Accesses software systems such as CHAMPS, WebDenis, Priority Health, etc.
Understands and follows protocol for referring un-insured or under-insured patients appropriately
Interprets and appropriately interviews patients for MSP questionnaire
Scans and maintains electronic information accurately in the medical record
Responds to requests for records according to approved guidelines
Schedules appointments as needed for routine and walk-in patients
Answers patient questions as needed
Answers telephone and assists patients as needed
Maintains patient rights and confidentiality
Supports department quality improvement activities and responds appropriately to change
Participates in job related learning experiences
Ensures compliance with policy, procedure, regulatory requirements and ethical billing practices
Provides information to referral sources in a timely manner
Associates Degree in related field preferred
Experience in Medical Office Front Desk / Reception preferred
Holland Hospital is an Equal Opportunity Employer
Skills
CHAMPS
WebDenis
Priority Health
Hiring process
CURRENT HOLLAND HOSPITAL EMPLOYEES- Please apply through Find Jobs from your Workday employee account.
About the role
Registers patients in to the organization’s information system for services, with exemplary customer service and technical skill. Demonstrates understanding that the Registration Specialist is the “face” of Holland Hospital. Prepares patients for activities in the medical office and billing department. Collects registration information via interview with patient or their representative, following appropriate departmental procedures. Obtains proper signatures on consent forms, collects co-pays and account payments when necessary and explains applicable policies. Enters patient payer information into appropriate software program. Verifies and explains benefits to patient.
Employment Type: Full Time (76 hours every two weeks)
Shift: Days with varied start times
Wage Range: $16.72-$23.41 per hour Requirements:
-High School Diploma or GED Equivalent required
-Associates Degree in related field preferred
-Experience in Medical Office Front Desk / Reception preferred
DEMOGRAPHIC REGISTRATION
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Interviews patients for visits via phone or in person to obtain complete and accurate demographic data.
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Verifies patient identification.
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Updates status of patient in the system to “arrived” for their visit.
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Verifies and updates demographic information for every visit, regardless of how often the patient presents for service.
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Obtains compliant signatures to help guarantee payment.
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Explains all consent forms.
FINANCIAL REGISTRATION
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Interviews patients for visits via phone or in person to obtain complete and accurate payer information.
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Accesses software systems such as CHAMPS, WebDenis, Priority Health, etc… to verify insurance coverage and determine correct payer information.
•
Understands and follows protocol for referring un-insured or under-insured patients appropriately.
•
Collects appropriate payment for services.
•
Interprets and appropriately interviews patients for MSP questionnaire
RECORD MAINTENANCE
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Scans and maintains electronic information accurately in the medical record to ensure data is accessible, yet secure and confidential
•
Responds to requests for records, according to approved guidelines
CUSTOMER SERVICE
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Schedules appointments as needed for routine and walk-in patients
•
Answers patient questions as needed, communicates information regarding visit status with patients, staff and physicians
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Answers telephone and assists patients as needed
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Responds to needs for interpreter services in a timely manner
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Introduces and encourages patient engagement in the patient portal
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Maintains patient rights and confidentiality
QUALITY IMPROVEMENT
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Supports department quality improvement activities and responds appropriately to change
•
Participates in job related learning experiences
•
Requests assistance from supervisor as needed
•
Ensures compliance with policy, procedure, regulatory requirements and ethical billing practices
•
Provides information to referral sources in a timely manner
Legal
Holland Hospital is an Equal Opportunity Employer, please see our EEO policy
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