Key Responsibilities
• Provide post-sales technical support and represent the company’s concierge service for maintenance and customer care.
• Perform remote and onsite diagnostics, troubleshooting and rectification for AV and video conferencing systems.
• Plan and execute preventive maintenance to ensure system reliability and performance.
• Provide post-installation support including firmware updates, configuration changes and system optimisation.
• Coordinate with end users, vendors and principals to resolve technical issues within SLA timelines.
• Prepare accurate service reports and technical documentation after each engagement.
• Support end-user training, system handover and post-commissioning activities.
• Escalate complex technical issues to manufacturers where required.