Customer Service Advocate I
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Before you apply
LocationNashville, Tennessee
Work moderemote · United States
Typefull-time
SeniorityEntry
Company size7+ people
PostedNov 5, 2026 · 2d ago
Verified live13h ago
At a glanceSummarised by Seekless from the posting.
High School Diploma or equivalent
Excellent verbal and written communication skills
Strong human relations and organizational skills
Ability to handle high stress situations
Good judgment skills
Strong customer service skills
Ability to learn and operate multiple computer systems effectively and efficiently
Basic computer operating skills
Lived in the US for at least three out of the last five years
Skills
computer systems
Summary
Provides prompt, accurate, thorough and courteous responses to all customer inquiries. Performs research as needed to resolve inquiries.
Description
About the company
Logistics: CGS - One of BlueCross BlueShield’s South Carolina subsidiary companies.
Location: This position is full-time (40 hours/week) Monday-Friday. This position is remote anywhere in the USA. The initial training period will last six weeks, with training hours scheduled from 7:30pm to 4:00pm CT. Please note that time off will not be permitted during the first six weeks of employment. Following the training period, the regular work schedule will be 8:30am to 5:00pm CT.
Requirements
Centers for Medicare and Medicaid Services (CMS) Requirements: Certain divisions within BlueCross BlueShield of South Carolina require CMS (Centers for Medicare and Medicaid Services) residency that requires employees to have lived in the US for at least three (3) out of the last five (5) years. This is a business requirement – government contracts, not an HR requirement. In the spirit of transparency, if we extend an offer and discover during the background check process that you have not been in the US for at least three (3) years, you will fail background, and the offer will be rescinded.
What You’ll Do:
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Ensure effective customer relations by responding accurately, timely and courteously to telephone, written, web, or walk-in inquiries. Accurately documents inquiries.
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Initiate or processes adjustments or perform other research as needed to resolve inquiries. Coordinates with other departments to resolve problems. Responds to, research and/or assists with priority inquiries and special projects as required by management.
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Provide feedback to management regarding customer problems, questions and needs. Maintains accurate records on complaints and/or other customer comments and makes recommendations for changes to management. Follows through on complaints until resolved or reports to management as needed.
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Maintain basic knowledge of quality work instructions and company policies. Assists with process improvements through the recommendation of changes in procedures and techniques discovered during daily operations. Maintains all departmental productivity, quality, and timeliness standards.
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Identify and promptly report and/or refer suspected fraudulent activities and system errors to the appropriate departments.
To Qualify For This Position, You’ll Need The Following:
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Required Education: High School Diploma or equivalent
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Required Skills and Abilities: Excellent verbal and written communication skills. Strong human relations and organizational skills. Ability to handle high stress situations. Good judgment skills. Strong customer service skills. Ability to learn and operate multiple computer systems effectively and efficiently.
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Required Software and Other Tools: Basic computer operating skills. Standard office equipment.
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