Our client is a long-established US commercial electrical, lighting, and signage contractor. They have been in business for more than four decades, they hold licences across several western US states, and they recently expanded their service footprint through an acquisition. Their customers are businesses, not homeowners for the most part: warehouses, offices, retail centres, hospitality properties, industrial sites, and multifamily buildings. What they sell is things like LED lighting retrofits, parking lot and warehouse lighting, illuminated sign installation and repair, EV charger installation, and electrical service upgrades.
Here is the part that shapes this role. Their sales representatives spend their working days on customer sites — on roofs, in parking lots, up ladders, inside warehouses. They are rarely at a desk. You will be the desk. Requests will reach you from the field, often mid-job, often incomplete, and usually with a customer waiting at the other end. Your job is to turn those fragments into accurate, complete, ready-to-send work, and to keep every open thread moving without anyone having to remind you.