Technical Support Engineer II
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Before you apply
LocationSydney
Work modehybrid
Typefull-time
SeniorityMid
Company size1,001–5,000 people
PostedOct 28, 2026 · 1w ago
Verified live1d ago
At a glanceSummarised by Seekless from the posting.
Experience in Cybersecurity
Knowledge in Computer Networking
Very good theoretical and practical knowledge in the IT environment
Advanced understanding of operating systems (Windows, macOS, Linux), network architecture and application software
High analytical skills and structured way of working
Skills
Windows
macOS
Linux
Benefits
Health insurance
Gym membership
Remote flexibility
Professional development
Summary
A Technical Support Engineer provides technical product support to customers, partners and resellers using ESET products.
The Engineer validates incoming requests for known issues and documents previously unknown issues for escalation to higher levels of support.
The employee is an expert in at least one product in which he has in-depth knowledge.
He or she is primarily concerned with issues in his or her area of expertise, but also has good knowledge of other products.
Responsibilities
Job description
FUNCTIONAL RESPONSIBILITIES AND DUTIES
• Provide technical support to customers, partners and resellers for ESET products.
• Be an expert for at least one ESET product, have a basic knowledge of the rest as decided by the superior.
• Document, process and analyse incoming customer requests through all communication channels.
Requirements
• Experience in Cybersecurity
• Knowledge in Computer Networking
Knowledge:
• Very good theoretical and practical knowledge in the IT environment
• Advanced understanding of operating systems (Windows, macOS, Linux), network architecture and application software
• High analytical skills and structured way of working
#associate
Benefits
Benefits
Health & well-being
•
Gym perks: Subsidized gym membership to release endorphins at one of Australia’s premium gyms
Family
•
Team sprit & recognition: Regular cohesive, team-events that bring everyone together
•
Time to recharge: Generous leave policies for vacations and all of life’s big moments
Office
•
Modern office perks: World-class facilities that recharges the body, mind and soul
•
Centrally located: Located right in the heart of Sydney’s CBD, amidst greenery and mouth-watering food options
Other
•
Hybrid work culture: Remote work arrangements that balance personal commitments and face/face time with co-workers
•
Fuel your growth: Access to world-class learning platforms and development opportunities
Primary location
Sydney
Additional locations
Time type
Full time