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ConduentCustomer Experience Associate IV
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Before you apply
LocationGuatemala City, Guatemala, Guatemala
Typefull-time
SeniorityLead
Company size10,000+ people
First seenOct 18, 2026 · 2w ago
Verified live1d ago
At a glanceSummarised by Seekless from the posting.
Proficient in a range of operational processes through prior job-related experiences and training
Has developed skillset in a range of processes, procedures, and systems
Acts as a technical expert in an area
Understanding of how teams integrate and work best together
Serves as a team head and may allocate work
Ability to problem-solve
Exchanges ideas and information effectively
Warm and patient demeanor, showing empathy and understanding to the end user
Complies with all policies and standards
Job Track Description:
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Performs business support or technical work, using data organizing and coordination skills.
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Performs tasks based on established procedures.
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In some areas, requires vocational training, certifications, licensures, or equivalent experience.
General Profile
Proficient in a range of operational processes through prior job-related experiences and training.
Completes assignments and guides the work of peers and other team members.
May work cross-functionally, in different areas when necessary.
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Proposes improvements to processes and methods.
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Works within established procedures and practices.
Functional Knowledge
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Has developed skillset in a range of processes, procedures, and systems
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Acts as a technical expert in an area.
Business Expertise
Requirements
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Understanding of how teams integrate and work best together to support the achievement of company goals
Impact
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Impacts own team and other teams whose work activities are closely
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Impacts the end-user for a more efficient and pleasant experience.
Leadership
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Serves as a team head and may allocate work.
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May give subject matter guidance to junior team members.
Problem Solving
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Ability to problem-solve, allowing for evaluation of issues and solutions to provide the best outcome for the client and end-users.
Interpersonal Skills
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Exchanges ideas and information effectively.
Warm and patient demeaner, showing empathy and understanding to the end user.
Responsibility Statements
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Provides customers with information that is specialized and communicated in warm empathetic manner.
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Assesses calls to provide service immediately, be transferred, or require follow-up for client resolution.
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Identifies customer needs by referring to case notes, examining each as a specific case
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Handles escalated transactions where the front line has exhausted all options or when the customer insists on speaking with a manager or the corporate office.
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Provides customers with information that is specialized and communicated in warm empathetic manner.
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Gathers all necessary information to update the database
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Explains company policies to customers as required
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Guides end-to-end resolution of customer issues, seamlessly and efficiently
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Supports and mentors less experienced team members
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Performs other duties as assigned
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Complies with all policies and standards
About the company
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.