CO
ConduentSupervisor, Customer Experience
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Before you apply
LocationBangalore, Karnataka, India
SeniorityLead
Company size10,000+ people
First seenOct 18, 2026 · 2w ago
Verified live13h ago
Job Track Description:
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Assists others in achieving goals.
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Broad technical expertise and industry knowledge.
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Ability to manage hiring and termination actions and training for multiple employees.
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Manages performance appraisals and pay reviews for team members.
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Accountable for functional, operational, and program management.
General Profile.
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Supervises daily tasks of the business, technical support and production teams
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Responsible for team results
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Works within established precedents and practices.
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Evaluates and organizes information to solve for problems and challenges
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Ability to work without supervision.
Functional Knowledge
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Comprehensive understanding of processes, procedures, systems, and concepts.
Business Expertise
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Ability to coordinate team efforts to achieve overall company and client goals.
Impact
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Directly impacts the quality of services provided
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Supports and trains team members to impact end user experiences
Leadership
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Provides supervision including coaching and quality checks to support associate progress
Problem Solving
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Solves problems and evaluates possible solutions using past technical experience.
Interpersonal Skills
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Strong communication skills to share ideas and information.
Responsibility Statements
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Delivers quality, productivity, and compliance KPI reports.
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Coaches and gives feedback to team members to enhance performance.
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Shares processes and business updates with the team.
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Supervises the team to identify coaching opportunities.
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Recommends training interventions when necessary.
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Outlines best practices for associate growth and improvement.
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Performs other duties as assigned.
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Complies with all policies and standards.
About the company
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.