Chief Operating Officer
Salaryโน7M โ โน13M
LocationMumbai, Maharashtra, India
Work modeon-site
Typefull-time
SeniorityC-Suite
Experience17+ yrs
DepartmentWeekday's Client via platform
Company size10,000+ people
PostedOct 6, 2026 ยท 6d ago
Verified live16h ago
At a glanceSummarised by Seekless from the posting.
17+ years of experience in restaurant operations, hospitality, food service, retail, or a closely related consumer-facing industry
Proven experience leading large-scale, multi-unit restaurant operations at a senior leadership level
Strong track record of driving operational excellence, revenue growth, profitability, and cost optimisation
Deep understanding of restaurant unit economics, P&L management, food costs, labour costs, inventory, and operational KPIs
Strong experience building scalable SOPs, processes, operating models, and performance-management systems
Proven ability to lead and develop large, multi-layered operational teams
Strong commercial mindset with the ability to connect operational decisions with business and financial outcomes
Experience managing restaurant expansion, new-store openings, and operational transformation initiatives
Strong understanding of customer experience, service quality, food safety, hygiene, and compliance standards
Excellent leadership, communication, negotiation, and stakeholder-management skills
Strong analytical and problem-solving abilities with a data-driven approach to decision-making
Ability to operate effectively in fast-paced, high-growth, and constantly evolving environments
High ownership, execution discipline, and a strong bias toward measurable business results
Bachelor's or Master's degree in Business, Hospitality Management, Operations, or a related discipline is preferred
๐ง๐ต๐ถ๐ ๐ฟ๐ผ๐น๐ฒ ๐ถ๐ ๐ณ๐ผ๐ฟ ๐ผ๐ป๐ฒ ๐ผ๐ณ ๐๐ต๐ฒ ๐ช๐ฒ๐ฒ๐ธ๐ฑ๐ฎ๐โ๐ ๐ฐ๐น๐ถ๐ฒ๐ป๐๐
๐ฆ๐ฎ๐น๐ฎ๐ฟ๐ ๐ฟ๐ฎ๐ป๐ด๐ฒ: ๐ฅ๐ ๐ณ๐ฌ๐ฌ๐ฌ๐ฌ๐ฌ๐ฌ - ๐ฅ๐ ๐ญ๐ฎ๐ฑ๐ฌ๐ฌ๐ฌ๐ฌ๐ฌ (๐ถ๐ฒ ๐๐ก๐ฅ ๐ณ๐ฌ-๐ญ๐ฎ๐ฑ ๐๐ฃ๐)
Requirements
Experience: 17+ yrs
Location: Mubmai
Job Type: Full-time
About the role
We are looking for an experienced and commercially driven Chief Operating Officer (COO) to lead end-to-end operations for a growing restaurant and hospitality business. The role requires a strong track record in operational excellence, restaurant operations, business growth, financial performance, and multi-unit leadership.
The ideal candidate will be responsible for building scalable operating systems, improving restaurant performance, strengthening customer experience, and ensuring consistent execution across locations. This role requires a strategic leader who can translate business objectives into operational plans while maintaining strong ownership of profitability, people, quality, and service standards.
Requirements
Responsibilities
Key Responsibilities
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Lead overall restaurant operations and ensure consistent execution across all locations.
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Develop and implement operational strategies aligned with business growth and profitability objectives.
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Drive a culture of operational excellence, accountability, continuous improvement, and execution discipline.
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Own restaurant-level performance, including revenue, profitability, productivity, cost control, and unit economics.
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Establish and monitor operational KPIs across restaurants and business functions.
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Develop standard operating procedures, operating frameworks, and scalable processes for multi-unit operations.
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Ensure consistent standards for food quality, service, hygiene, safety, customer experience, and brand presentation.
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Lead restaurant leadership teams and build a strong pipeline of high-performing operational talent.
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Coach, mentor, and develop regional, cluster, and restaurant managers.
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Analyse operational and financial performance to identify gaps, risks, and improvement opportunities.
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Drive initiatives to improve labour productivity, food costs, wastage, inventory management, and operating margins.
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Partner with Finance to develop budgets, forecasts, business plans, and profitability improvement initiatives.
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Work closely with Procurement and Supply Chain teams to optimise sourcing, vendor performance, inventory, and supply continuity.
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Lead operational planning and execution for new restaurant openings, expansions, and market launches.
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Identify opportunities to improve customer experience, service efficiency, and restaurant productivity.
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Establish effective performance-review mechanisms and ensure timely corrective actions.
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Lead cross-functional initiatives involving Operations, HR, Finance, Marketing, Procurement, Supply Chain, and Technology.
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Identify and implement technology, automation, and process improvements that enhance operational efficiency.
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Manage operational risks and ensure compliance with applicable food safety, health, labour, and regulatory requirements.
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Provide regular performance insights, operational updates, and strategic recommendations to senior leadership.
What Makes You a Great Fit
โข
17+ years of experience in restaurant operations, hospitality, food service, retail, or a closely related consumer-facing industry.
โข
Proven experience leading large-scale, multi-unit restaurant operations at a senior leadership level.
โข
Strong track record of driving operational excellence, revenue growth, profitability, and cost optimisation.
โข
Deep understanding of restaurant unit economics, P&L management, food costs, labour costs, inventory, and operational KPIs.
โข
Strong experience building scalable SOPs, processes, operating models, and performance-management systems.
โข
Proven ability to lead and develop large, multi-layered operational teams.
โข
Strong commercial mindset with the ability to connect operational decisions with business and financial outcomes.
โข
Experience managing restaurant expansion, new-store openings, and operational transformation initiatives.
โข
Strong understanding of customer experience, service quality, food safety, hygiene, and compliance standards.
โข
Excellent leadership, communication, negotiation, and stakeholder-management skills.
โข
Strong analytical and problem-solving abilities with a data-driven approach to decision-making.
โข
Ability to operate effectively in fast-paced, high-growth, and constantly evolving environments.
โข
High ownership, execution discipline, and a strong bias toward measurable business results.
โข
Bachelorโs or Masterโs degree in Business, Hospitality Management, Operations, or a related discipline is preferred.