Customer Service Rep
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Before you apply
LocationNashville, TN
Work modeon-site
SeniorityEntry
Experience2+ yrs
Company size27+ people
PostedJul 29, 2026 · 3mo ago
Verified live5d ago
At a glanceSummarised by Seekless from the posting.
Handle a mix of national and local accounts, fostering strong relationships with customers via email and telephone communication
Strive for perfection in customer service delivery and proactively address any service issues that may arise
Work towards growing small and mid-size accounts by understanding their needs and offering suitable solutions
Actively solicit freight on a daily basis to ensure continuous business growth
Proficiency in AS400 and Hemispheres software systems is required to efficiently manage customer accounts and transactions
High school diploma or equivalent qualification
Minimum of 60 days of experience in administrative or data entry tasks, indicating familiarity with office procedures and systems
Two years of experience in a customer service role is preferred
Due to the collaborative nature of the work environment, the spontaneous need for idea generation and execution, and the potential for expedited remediations, responses, or information gathering, in-person, in-office attendance is an essential function of this position
Equal Employment Opportunity statement
Reasonable accommodation under the terms of the Americans with Disabilities Act or other similar state or local laws
Where permissible under applicable federal, state, and local law, I may be subject to a pre-employment drug test after receiving a conditional offer of employment
Upon employment, employees may be required to have their picture taken
Skills
AS400
Hemispheres
Benefits
Paid time off
Paid holidays
Health insurance
About the company
Western offers competitive pay, benefits, paid time off, paid holidays, and a fun, family-oriented culture. The Western Express campus is a state-of-the-art facility rebuilt in 2020, with three on site gyms, guided fitness classes, and a cafeteria. We are proud to be a culture that promotes from within and has infinite growth potential. One of our core values is to be hardworking, and we reward those individuals with opportunity and incentive.
Job Responsibilities:
Account Management: Handle a mix of national and local accounts, fostering strong relationships with customers via email and telephone communication.
Service Excellence: Strive for perfection in customer service delivery and proactively address any service issues that may arise.
Account Growth: Work towards growing small and mid-size accounts by understanding their needs and offering suitable solutions.
Freight Solicitation: Actively solicit freight on a daily basis to ensure continuous business growth.
Technical Proficiency: Proficiency in AS400 and Hemispheres software systems is required to efficiently manage customer accounts and transactions.
Requirements:
Education: High school diploma or equivalent qualification.
Experience: Two years of experience in a customer service role is preferred.
Training: Minimum of 60 days of experience in administrative or data entry tasks, indicating familiarity with office procedures and systems.
About the role
For potential candidates, this role offers the opportunity to work directly with customers, contribute to business growth, and utilize technical skills in a dynamic environment. The compensation package and benefits add to the attractiveness of the position, highlighting Western Express’ commitment to employee satisfaction and well-being.
Legal
Western Express, Inc. is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee based on race, color, religion, creed, national origin or ancestry, sex, pregnancy, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, marital status, or any other legally recognized protected basis under federal, state, or local law. The information collected by this application is solely to determine suitability for employment, verify identity, and maintain employment statistics on applicants.
**Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act or other similar state or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on Western. Please inform the company’s personnel representative if you need assistance completing this application or to otherwise participate in the application process.
**
I understand, where permissible under applicable federal, state, and local law, I may be subject to a pre-employment drug test after receiving a conditional offer of employment. Upon employment, employees may be required to have their picture taken.
**
Due to the collaborative nature of the work environment, the spontaneous need for idea generation and execution, and the potential for expedited remediations, responses, or information gathering, in-person, in-office attendance is an essential function of this position.