Technical Support Engineer
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Before you apply
LocationChina - Shanghai
Work modeon-site
Typefull-time
SeniorityMid
Experience3+ yrs
DepartmentITS
Company size201–500 people
PostedJun 10, 2026 · 4mo ago
Verified live3d ago
May no longer be actively hiring
Posted by the company on Jun 10, 202669% of this company's open roles have been listed for 90+ days
At a glanceSummarised by Seekless from the posting.
3 years or more of experience in technical support, IT operations, or a related field in a production environment
Strong troubleshooting skills using scripting languages (e.g., Python, C#, or shell scripting)
Solid understanding of networking concepts (e.g., TCP/IP, DNS, DHCP, VLANs) and server administration
Proficiency in various platforms/devices such as macOS, Windows, and mobile device troubleshooting, including enterprise applications
Experience with network devices (switches, routers, access points) and basic networking configurations
Ability to analyze logs, error reports, and crash dumps to identify root causes of issues
Familiarity with the AI application ecosystem
Exceptional communication and interpersonal skills for liaising with cross-functional teams and end users
Capable of understanding English documentation
Fluent in written English for technical communications in chat tools
Able to speak English for daily life
Fluent in spoken English for professional communications
Knowledge of enterprise tools like Okta and Google Workspace for user account management
Experience with MDM tools like Jamf Pro and Microsoft Intune
Experience with version control systems like Git or Perforce
Familiarity with cloud platforms (AWS, Azure, or GCP) and DevOps tools (Docker, Jenkins, Kubernetes)
Proactive in identifying repetitive tasks and collaborating with engineering teams to automate workflows
Experience in monitoring and mitigating cybersecurity risks, such as unauthorized access or data breaches
Familiarity with game engines such as Unity and Unreal
Skills
Jira
Jamf Pro
Microsoft Intune
Python
C#
shell scripting
macOS
Windows
Okta
Google Workspace
Git
Perforce
AWS
Azure
GCP
Docker
Jenkins
Kubernetes
Unity
Unreal
Responsibilities
On any given day at our game studio, you might:
• Provide advanced technical support for internal teams, external players, or partners, ensuring smooth operations and high-quality experiences.
• Collaborate with cross-functional teams (e.g., developers, QA, DevOps) to escalate and resolve critical issues using tools like Jira.
• Assist in deploying updates, patches, or hotfixes via MDM tools like Jamf Pro and Microsoft Intune.
• Troubleshoot and maintain network configurations, including switches, access points, and VLAN setups.
• Diagnose and resolve complex technical issues related to game development tools, build systems, live operations, or player experiences.
• Act as the primary point of contact during critical incidents, coordinating with teams to ensure quick resolution and post-incident improvements.
• Develop scripts or tools to automate repetitive tasks and improve troubleshooting, monitoring, or diagnostics.
Requirements
We expect you to:
• Have a passion for games and a deep understanding of the technical challenges faced by players and developers.
• Thrive in a fast-paced environment and enjoy solving complex problems with innovative solutions, such as the AI toolchain.
• Create common goods and build gamification in the office environment, onboarding pipeline, and other areas.
Required Skills
• 3 years or more of experience in technical support, IT operations, or a related field in a production environment.
• Strong troubleshooting skills using scripting languages (e.g., Python, C#, or shell scripting).
• Solid understanding of networking concepts (e.g., TCP/IP, DNS, DHCP, VLANs) and server administration.
• Proficiency in various platforms/devices such as macOS, Windows, and mobile device troubleshooting, including enterprise applications.
• Experience with network devices (switches, routers, access points) and basic networking configurations.
• Ability to analyze logs, error reports, and crash dumps to identify root causes of issues.
• Familiarity with the AI application ecosystem.
• Exceptional communication and interpersonal skills for liaising with cross-functional teams and end users.
• Capable of understanding English documentation. Fluent in written English for technical communications in chat tools. Able to speak English for daily life.
Nice to have
Preferred Skills ：
Any of the following would be highly preferred, but most of all, we value engineers who are eager to learn new ways to deliver value to players and teams:
• Fluent in spoken English for professional communications.
• Knowledge of enterprise tools like Okta and Google Workspace for user account management.
• Experience with MDM tools like Jamf Pro and Microsoft Intune.
• Experience with version control systems like Git or Perforce.
• Familiarity with cloud platforms (AWS, Azure, or GCP) and DevOps tools (Docker, Jenkins, Kubernetes).
• Proactive in identifying repetitive tasks and collaborating with engineering teams to automate workflows.
• Experience in monitoring and mitigating cybersecurity risks, such as unauthorized access or data breaches.
• Familiarity with game engines such as Unity and Unreal.
If you’re passionate about games, enjoy working in a collaborative environment, and are eager to tackle technical challenges head-on, we’d love to hear from you!