Collection Supervisor
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Before you apply
LocationThailand-Bangkok-Bangkok
SeniorityMid
Experience2+ yrs
Company size10,000+ people
First seenOct 22, 2026 · 1w ago
Verified live1d ago
At a glanceSummarised by Seekless from the posting.
Bachelor degree in related fields
At least 2 years experiences as collection or business administration
Sound critical thinking
Analytical skills
Negotiation skills
Time management
Mature mindset
Solid discipline
Good communication
Problem solving
Interpersonal skill
Proactive in problem-solving
Focus on maintaining service excellence and operational efficiency
Fast learner
Ability to work independently with strong accountability
Collaborative team spirit
Able to communicate in English
Able to use MS Office applications
Direct experience in automotive industry and/or commercial vehicles segment is a plus
Working knowledge of credit systems such as Ascent WFS and CAP/CMS is an advantage
Skills
MS Office
Ascent WFS
CAP/CMS
PEGA
Monitoring non-performing loan (NPL)
•
Track overall early collection performance
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Monitoring OA performance to ensure effective collection and customer follow-up
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Review and manage first payment default
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Monitoring broken promise to pay
•
Conduct outbound call to update on customer account, payment status and other related issues
Outsource agency management
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Coordinate with OA to ensure effective payment and customer follow up
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Daily case assignment in PEGA system
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Manage and reassign monthly case swap between OA
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Assign field visits for customers with broken promise to pay or unreachable
•
Prepare and review monthly OA performance reports, summarize collection outcomes and calculate OA inventive payments
Early settlement and work with late collection
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Calculate settlement amount as per request for early settlement contract
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Support early vehicle return request in documentation as required
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Coordinate with late collection and litigation team on repossession and litigation assignment
IT support
•
Support system testing and User Acceptance Testing (UAT) for new customer account management systems
Education
•
Bachelor degree in related fields
Experience
•
At least 2 years experiences as collection or business administration
•
Direct experience in automotive industry and/or commercial vehicles segment is a plus
Competencies
•
Sound critical thinking, analytical skills and negotiation skills
•
Time management, mature mindset with solid discipline
•
Good communication, negotiation, problem solving, and interpersonal skill
•
Proactive in problem-solving, with a focus on maintaining service excellence and operational efficiency
•
Fast learner with the ability to work independently with strong accountability, while maintaining a collaborative team spirit
•
Able to communicate in English o Able to use MS Office applications
•
Working knowledge of credit systems such as Ascent WFS and CAP/CMS is an advantage