AI
AiaLead Analyst, Command Centre Operation
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Before you apply
LocationKuala Lumpur, AIA Digital+ Malaysia
SeniorityLead
Company size10,000+ people
PostedOct 4, 2026 · 1mo ago
Verified live1d ago
Are you ready to shape a better tomorrow?
AIA Digital+ is a Technology, Digital and Analytics innovation hub dedicated to powering AIA to be more efficient, connected and innovative as it fulfils its Purpose to help millions of people across Asia-Pacific live Healthier, Longer, Better Lives.
If you are hungry and driven to play an active role in shaping a better tomorrow, we want to hear from you. Because the work we do at AIA Digital+ makes a difference in the lives of millions of people, every day. We will equip you with the critical skills, tools and technology, and endless opportunities to learn, contribute and thrive in a dynamic and exciting environment.
If you want to shape a brighter future at AIA Digital+, please read on.
About the Role
With respect to multiple technology knowledge
• Ensures IT service availability and minimises the AIA’s business impact of IT service outages through the effective management.
• Contributes to the improvement of user satisfaction with IT services by ensuring that the arrangements remain aligned with business needs and priorities and fit for purpose.
• Improves the overall technical performance as measured by the technology related KPIs and SLAs (utilisation, availability, response times etc.) year on year
Roles and Responsibilities:
Application Monitoring
•
Perform continuous monitoring of applications to ensure optimal performance and resolve issues promptly.
Batch Management
•
Execute and manage batch jobs, ensuring their timely completion and troubleshooting any errors that may occur.
Patching Management
•
Implement and manage patching processes, ensuring systems are up-to-date and secure.
Change Management Execution
•
Execute change management procedures, ensuring changes are implemented smoothly and documented accurately.
Incident Management Support
•
Assist with incident management by diagnosing issues, providing solutions, and escalating as necessary.
Level 1 Technical Support
•
Provide first-level technical support to internal teams and users, resolving issues efficiently and effectively.
Network Monitoring
•
Monitor network performance, troubleshoot issues, and ensure network integrity and security.
Minimum Job Requirements: