Customer Success Lead
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Before you apply
SalaryNo pay range posted
LocationSan Francisco
Work modehybrid
Typefull-time
SeniorityLead
Experience3+ yrs
DepartmentCustomer Success
Company size11–50 people
PostedJan 28, 2026 · 9mo ago
Verified live8h ago
May no longer be actively hiring
Posted by the company on Jan 28, 2026100% of this company's open roles have been listed for 90+ daysNo pay range listed, though California requires one
At a glanceSummarised by Seekless from the posting.
3+ years in customer success, account management, or similar
Comfortable with technical products and users who expect depth
Strong writer—most communication is async
Experience with prosumer or developer-focused products is a plus
About Us
Aqua Voice is building the voice input layer for the age of AI. We train our own models and build deep OS integrations because doing voice well requires controlling the entire stack.
The way people work is changing. IC work is over; you manage AI agents now. This type of work is wonderfully suited for voice.
We aren’t building conversational agents. We believe the most natural way to interact with your computer is voice in text out (VITO). We believe that voice belongs at a level above the application, and that a small company can win by pushing the envelope.
We are applying relentless energy to this opportunity and the results so far have been good. We hope you will join us.
The Role
You’ll own the customer relationship from activation through renewal.
Responsibilities
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Onboarding: Voice is a behavior change. You’ll help users build new habits and get to value quickly.
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Retention: Monitor usage patterns. Reach out when something’s off.
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Expansion: We have individual users at companies who could become team deployments. You’ll identify and pursue those opportunities.
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Feedback: You’re closest to users. Product decisions will be informed by what you learn.
We’re early. You’ll define how we do this, not inherit a playbook.
What We’re Looking For
•
3+ years in customer success, account management, or similar
•
Comfortable with technical products and users who expect depth
•
Strong writer—most communication is async
•
Experience with prosumer or developer-focused products is a plus
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