Department Manager - Support Checkout
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Before you apply
LocationLahore, pk
Work modeon-site
Typefull-time
SeniorityMid
Experience3+ yrs
DepartmentPK Store
Company size10,000+ people
PostedNov 5, 2026 · 1d ago
Verified live1h ago
At a glanceSummarised by Seekless from the posting.
Graduation
3 years of relevant experience
Company Description
METRO opened its first cash & carry wholesale center in Pakistan in 2007 & expanded to 5 wholesale centers in a short span of 18 months. In July 2012 METRO and Makro-Habib combined their wholesale business in Pakistan marking the beginning of a long-term partnership to the mutual benefit of both companies. The merger allowed METRO and Makro-Habib to combine resources and gain the financial strength to lead and grow in a challenging environment and to gain synergies targeted to generate value for our customers and suppliers alike. Today the company is operating 10 wholesale centers in Lahore, Karachi, Multan, Islamabad & Faisalabad.
METRO Pakistan (Pvt) Limited is part of METRO GROUP’s sales division METRO Cash & Carry, the international leader in self-service wholesale. The company operates more than 750 stores in 25 countries in Europe, Asia and Africa and has a workforce of over 107,000 employees.
Job Description
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Reconcile reports from MMS/MMC with cash and credit transactions.
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Prepare and manage cashier shift schedules.
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Manage checkout floor operations, including cash tills and end control.
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Ensure smooth implementation of Customer Services, Fresh Desk, and METRO Reward Cards within the department.
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Perform daily ledger reconciliation for FSD, E-Commerce, Checkout, Advance, and Credit Customers.
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Ensure timely opening and closing of banking operations in accordance with SOPs.
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Ensure the return process is followed as per SOP.
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Ensure reporting and archiving compliance in line with Head Office (HO) requirements and SOPs.
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Handle POS settlements and reconciliation.
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Manage customer complaints and ensure effective handling through Fresh Desk, NPS, and METRO Reward Cards.
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Ensure all Checkout and Customer Service activities comply with SOPs and audit requirements.
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Conduct regular spot checks of cash safes and tills.
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Ensure succession planning for Supervisors and Cashiers.
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Coach and train team members on existing and new concepts, technologies, and functionalities to help achieve team objectives, enhance technical skills, and promote a positive attitude and individual growth.
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Maintain a clear understanding of METRO Fundamentals.
Qualifications
Graduation with 3 years of relevant experience.