Your team. Technicians across two countries. You’ll handle hiring, onboarding, coaching, and performance — including the harder conversations. The goal is a team that holds a high standard because it’s clearly set and genuinely supported, and where nobody is the only person who knows how something works.
Support that works. Helpdesk, field support, and the 6 AM call from a plant that’s down. You’ll own the end-to-end support experience: triaging what gets escalated, what gets solved immediately, and making sure the people who depend on technology don’t feel it when something goes wrong.
Security operations. Identity and access, conditional access and MFA, endpoint hardening, patch and vulnerability management, email threat response. The Director sets strategy; the operational execution is yours. Manufacturing is a target, so when something does land, you’re leading the response.
Assets, procurement, and vendor contracts. You’ll own the IT inventory — hardware, software, and licensing — and keep it accurate enough to make real decisions from. That extends to procurement: specifying what we buy, running quotes and RFPs, and standardizing the fleet instead of accumulating one-offs. You’ll also manage our vendor and service contracts, which means tracking renewals before they surprise us, negotiating terms, and being willing to push back on a supplier when the value isn’t there.
Improvement and projects. You’ll notice when the same ticket keeps coming back and address the cause rather than getting faster at closing it. Site upgrades, rollouts, and migrations — you’ll scope them and see them through. You’ll also look for practical ways to put AI to work in your team’s workflow, where it genuinely makes them faster.