Our client is seeking a German-speaking Collections Officer to join their Malta team. Reporting directly to the German Team Leader, you will be part of a dynamic team responsible for sales, customer onboarding, handling inquiries, and liaising with the collections department.
This role offers a unique opportunity to work in a multinational environment where collaboration, growth, and personal development are encouraged. You will contribute to providing world-class customer service while gaining valuable experience in financial products, operational processes, and client management.
Key Responsibilities
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Provide accurate information to customers regarding the bank’s products, services, and payments
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Actively solicit new sales following the company’s strategy and guidelines
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Respond to customer queries via telephone, live chat, email, and SMS
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Support onboarding processes, including document verification
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Work closely with other departments, particularly payments and collections, to ensure smooth operations
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Maintain a positive and collaborative work environment
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Promote excellent customer experiences in all interactions
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Clarify and complete other assigned tasks as required
Additional Responsibilities
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Assist in creating sales reports
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Support training and mentoring of new team members
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Help document operational procedures
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Suggest improvements to systems, processes, and workflows
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Complete ad hoc tasks assigned by the Head of New Markets
Requirements
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Fluent German and English (written and spoken)
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Experience in customer service and sales of financial products
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Experience with client onboarding and document verification
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Strong communication skills with a results-oriented mindset
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Detail-oriented, proactive, and high personal work standards
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Team player with strong customer service focus
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Able to work independently and manage multiple tasks
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Proficient in Microsoft Office, especially Excel
Benefits
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Opportunity to build a career within an international banking environment
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Exposure to sales, collections, and operational processes
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Multinational and collaborative workplace culture
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Career development and growth opportunities
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Modern office environment in Malta
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Chance to explore Malta’s lifestyle and vibrant expat community
If you are German-speaking and ready to advance your career in a challenging yet supportive international environment, we encourage you to apply today.