Technical Support Specialist
Salary$25 – $27/hr
LocationAllen, Texas, United States
Work modeon-site
Typecontract
SeniorityMid
Experience2+ yrs
DepartmentWeekday's Client via platform
Company size10,000+ people
PostedMay 15, 2026 · 5mo ago
Verified live1d ago
At a glanceSummarised by Seekless from the posting.
2 to 3+ years of experience in Technical Support or Application Support roles
Excellent troubleshooting and analytical abilities
Proficiency with Windows Server 2008/2012/2016
Proficiency with Windows 7/8/10
Proficiency with Linux Command Line Interface (CLI)
Proficiency with Network devices such as routers and switches, VLANs, VPNs, TCP/IP protocols
Proficiency with PowerShell scripting
Proficiency with HTTPS, SSL/TLS security protocols
Strong verbal and written communication skills
Certifications such as CCNA, MCSE, CompTIA A+, and Linux certifications
Experience working with VMware or Hyper-V virtualization platforms
Knowledge of Azure Cloud and container technologies
Familiarity with ITIL framework is a plus
Must be willing to work onsite in Allen, TX
Successful candidates are required to pass the CJIS background screening
Skills
Linux
Networking
Help Desk Support
Windows Server 2008/2012/2016
Windows 7/8/10
Linux Command Line Interface
TCP/IP
VLAN
VPN
PowerShell
HTTPS
SSL/TLS
VMware
Hyper-V
Azure Cloud
container technologies
ITIL
This role is for one of the Weekday’s clients
About the role
📍 Allen, Texas (Onsite)
💰 Pay Rate: Up to $25 to $27/hr (Based on experience & certifications)
Become a part of a top organization in the public safety and security technology sector, specializing in advanced Vehicle Intelligence and ALPR solutions. We are looking for a Technical Support Specialist II who possesses strong expertise in networking, Linux, Windows Server, and troubleshooting to deliver high-level technical support in a dynamic, fast-paced environment.
Requirements
Responsibilities:
•
Deliver remote technical assistance through phone, email, web, and direct customer engagement
•
Diagnose and resolve issues related to hardware, software, networking, VPN, VLAN, TCP/IP, DHCP, and WiFi
•
Provide support for Windows Server platforms and Linux operating systems (preferably Ubuntu/CentOS)
•
Manage inbound and outbound technical support calls and oversee support ticket resolution
•
Collaborate closely with Product and Engineering teams to address and solve customer problems
•
Record technical issues and solutions, and update knowledge base documentation
•
Assist Regional Sales Managers by fulfilling technical support requests
•
Support internet protocols, SSL/TLS certificates, Azure Cloud services, container technologies, and virtualization platforms
Required Skills:
•
2 to 3+ years of experience in Technical Support or Application Support roles
•
Excellent troubleshooting and analytical abilities
•
Proficiency with:
•
Windows Server 2008/2012/2016
•
Windows 7/8/10
•
Linux Command Line Interface (CLI)
•
Network devices such as routers and switches, VLANs, VPNs, TCP/IP protocols
•
PowerShell scripting
•
HTTPS, SSL/TLS security protocols
•
Strong verbal and written communication skills
Preferred Qualifications:
•
Certifications such as CCNA, MCSE, CompTIA A+, and Linux certifications
•
Experience working with VMware or Hyper-V virtualization platforms
•
Knowledge of Azure Cloud and container technologies
•
Familiarity with ITIL framework is a plus
Additional Information:
•
This is a 6-month contract position with potential for extension or transition to permanent hire
•
Candidates must be willing to work onsite in Allen, TX
•
Successful candidates are required to pass the CJIS background screening
•
The interview process consists of two rounds: one onsite and one via Google Meet
Must-have skills
Linux, Networking, Help Desk Support
Good-to-have skills
On-call Support