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ConduentSenior Manager, Business Operations
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Before you apply
LocationBangalore, Karnataka, India
SenioritySenior
DepartmentOperations
Company size10,000+ people
First seenOct 18, 2026 · 2w ago
Verified live1d ago
At a glanceSummarised by Seekless from the posting.
Oversees utilization of Operations analysis team serving as liaisons between customers and leadership
Builds customer-focused relationships with internal/external customers and Senior Management
Develops, leads, approves and presents recommendations of operational strategic plans and initiatives
Manages development, growth, and quality of Operations Analysts
Provides domain specific subject matter expertise to Operations Teams
Facilitates and coordinates approval of day-to-day recommendations related to operational dashboards, SLAs, procedures, and metrics
Skills
Operations analysis
Data analysis
Dashboards
SLA management
Responsibilities
• Oversees the utilization of the organization’s Operations analysis team who serve as primary liaisons between internal and/or external customers and Operations leadership and teams to meet organizational and/or customer objectives and needs.
• Builds a customer-focused relationship with internal and/or external customers and Senior Management team to align project objectives, and to continuously promote the organization’s ability for their domain expertise and data analyzes abilities.
• Develops, leads, approves and presents recommendations of operational strategic plans and initiatives to advance the divisional missions and objectives.
• Manages the development, growth, and quality of Operations Analysts to build and continuously improve well rounded teams.
• Provides domain specific subject matter expertise (advisory) to Operations Teams and remains updated on trends in the marketplace.
• Facilitates and coordinates the approval of day-to-day recommendations of the Operations analyst team related to operational dashboards, SLAs, operating procedures, governance structures and metrics for process and cost improvements.
About the company
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.