The Specialist, Customer Acquisition is responsible for demonstrating the value and benefits of our client’s products or services through customer engagement, with a primary focus on selling and/or renewing contracts. This role is responsible for effectively articulating the value of products or services to customers.
Responsibilities
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Provide accurate weekly/ monthly/ quarterly sales forecast
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Mastery of product knowledge and technical understanding of services to assess client requirements
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Initiate steps to help customer concerns/roadblocks prohibiting satisfaction or product usage
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Manage external competitive pressures and handle objections to retain customers or win new customers
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Manage high volume of customer contacts through phone and email each day – majority of communication is outbound
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Work with your team and management to provide a professional experience during all interactions with customers and prospects
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Maintain the customer management system (CRM) to ensure all relevant data is captured
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Undertake sales motions which might include lead qualification, lead conversion, health checks, being the voice of the customer, or renewing contracts
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Work with a team and report directly to a Sales Manager
Location:
MYS Kuala Lumpur - Lvl 15 Wisma Mont Kiara, 1 Jalan Kiara