PBX OPERATOR/ PRN- As Needed/ Shifts Vary
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Before you apply
LocationKnoxville, TN
Work modeon-site
SeniorityEntry
ExperienceUp to 2 yrs
Company size501–1,000 people
PostedMar 16, 2026 · 7mo ago
Verified live3d ago
May no longer be actively hiring
Posted by the company on Mar 16, 2026
At a glanceSummarised by Seekless from the posting.
High School Diploma/GED
Excellent verbal communication skills
Upbeat and pleasant phone voice
Ability to handle high-stress environments
Experience in handling multiple tasks
Must be able to make informed decisions quickly and execute with confidence
Must be able to remain stationary for long periods of time
Must be able to view computer screens and receive audible communications
Some experience as an operator preferred
1-2 years customer service office environment experience is a plus
Complies with HIPAA, Corporate Compliance and other organizational guidelines
BASIC PURPOSE OF THE JOB
To answer a multi-line switchboard quickly (ideally within 3 rings) and directs calls to their destination without delay in such a way that positively affect the customer’s perception or call/visit experience.
REPORTS TO
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Admitting/PBX Coordinator
JOB REQUIREMENTS
Supervisory Responsibilities: No
Minimum Education: High School Diploma/GED
Degree: General
License/Certification Required: None
Minimum Work Experience: Some experience as an operator preferred, 1 -2 years customer service office environment experience is a plus
REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES
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Excellent verbal communication skills, an upbeat and pleasant phone voice, the ability to handle high-stress environments and experience in handling multiple tasks.
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In addition, must be able to make informed decisions quickly and execute those decisions with confidence. Must be able to remain stationery for long periods of time.
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Must be able to view computer screens and receive audible communications.
DUTIES AND RESPONSIBILITIES
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Demonstrated ability to perform required responsibilities efficiently, accurately and professionally.
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Usage of codes phones: Black code phone- for any code, Red phone is Fire, and the cream colored phone is an emergency downtime phone.
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Establishes and maintains effective working relationships with co-workers and general public, proactively thinking of how you can best meet their needs from your area. Stays current with key personnel changes, knowing who is on call etc.
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Maintain and updates a list of authorized personnel for distribution of in-house keys.
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Competently meets the expected standard for greeting customers over the phone.
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Complies with HIPAA, Corporate Compliance and other organizational guidelines around maintaining Patient Confidentiality.
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Continuously displays a “can do” attitude within the department and across department lines to contribute to the overall focus on service excellence at the hospital.
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Utilizes hospital resources and time respectfully and accountably
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Willingly accepts any other assignments that may be requested.
PHYSICAL REQUIREMENTS
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Note: Reasonable accommodations may be made for individuals with disabilities to perform the essential functions of this position.
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Light lifting, pushing and pulling is required for 1-20 lbs occasionally and frequent moving of objects of less than 10 lbs is required. Frequent sitting with some walking, standing, squatting, bending, and reaching is required. Keyboard/computer use and/or repetitive motions may be required.
Come work where you can make a difference everyday.