Customer Support Specialist
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Before you apply
LocationCairo, Cairo Governorate, Egypt
Typefull-time
SeniorityEntry
Experience1–3 yrs
DepartmentHuman Resources
Company size51–200 people
PostedOct 11, 2026 · 3w ago
Verified live3d ago
At a glanceSummarised by Seekless from the posting.
Bachelor’s degree in Business Administration or a related field
1–3 years of experience in customer support or a similar role
Good knowledge of Microsoft Office applications
Excellent communication and interpersonal skills
Strong problem-solving abilities and a customer-oriented mindset
Good organizational skills and attention to detail
Skills
Microsoft Office
Benefits
Competitive salary
Bonus
Medical insurance
Social insurance
Career growth
Wellbeing activities
About PetroApp:
PetroApp is a smart fuel management technology company helping organizations gain greater control, visibility, and efficiency over their fuel consumption and distribution.
Our solution uses NFC technology to enable real-time fuel monitoring and reporting, helping companies reduce waste, improve accountability, and optimize their fuel operations.
Today, PetroApp is expanding across 4 countries: Saudi Arabia, Egypt, Thailand, and Nigeria, with a growing international team building technology solutions for the energy, transportation, and fleet management sectors.
Key Responsibilities:
•
Respond to customer inquiries through phone calls, emails, and other communication channels.
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Provide accurate information and assist customers with their questions and concerns.
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Handle customer complaints professionally and work toward effective solutions.
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Follow up on customer issues to ensure timely resolution and satisfaction.
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Coordinate with internal departments to address customer needs and resolve escalated cases.
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Maintain accurate records of customer interactions and feedback.
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Identify recurring customer issues and suggest improvements to enhance the overall customer
Requirements
•
Bachelor’s degree in Business Administration or a related field.
•
1–3 years of experience in customer support or a similar role.
•
Good knowledge of Microsoft Office applications.
•
Excellent communication and interpersonal skills.
•
Strong problem-solving abilities and a customer-oriented mindset.
•
Good organizational skills and attention to detail.
Benefits
•
Competitive salary package.
•
Attractive Bonus.
•
Medical & Social insurance.
•
Career growth and development opportunities.
•
Regular employee engagement and wellbeing activities.