Find jobs
Pricing
Free Resume Checker
Blog
Sign in
Sign up
FIND JOBSPRICINGFREE RESUME CHECKERBLOGSIGN INSIGN UP
AE
AES

Billing And Revenue Support Team Leader

LocationUS, Indianapolis, IN
Work modeon-site
Typefull-time
SeniorityLead
Experience2+ yrs
DepartmentBilling and Revenue Support
Company size10,000+ people
First seenOct 10, 2026 · 1d ago
Verified live1d ago
At a glanceSummarised by Seekless from the posting.
Must have8
Associate degree or equivalent combination of education and relevant experience
At least two years of leadership or supervisory experience are required
Working knowledge of billing, payment processing, collections, credit management, and applicable laws, rules, and regulations
Proficiency with Microsoft 365 applications
Demonstrated ability to analyze complex issues, make sound business decisions, and manage competing priorities
Strong written and verbal communication, interpersonal, coaching, and training skills
Ability to collaborate effectively across teams and work independently with limited supervision
Excellent organizational skills and the ability to adapt quickly to changing business needs
Nice to have4
Experience with SAP ISU or comparable customer information and payment-processing systems is preferred
Experience in an inbound contact center and with related technologies is preferred
Experience in a regulated utility or another regulated work environment is preferred
Supervisory experience in a union environment is preferred
Skills
Microsoft 365
SAP ISU
SAP
About the company
Are you ready to be part of a company that’s not just talking about the future, but actively shaping it? Join The AES Corporation, the largest US-based global power company with a team of 8,300 employees across 12 countries.
AES has been ranked #1 by BloombergNEF in renewable energy sales to corporations in the US and Americas for five consecutive years, providing electricity for millions of people worldwide.
We are proud to foster a strong workplace culture, earning prominent positions in Great Place to Work™ rankings across the markets where we operate. AES was also named one of the World’s Most Ethical Companies for the 13th consecutive year in 2026, highlighting our dedication to integrity, transparency, and responsible business practices.
Our spirit of innovation continues to earn industry recognition. AES is the only seven-time winner of the Edison Electric Institute’s Edison Awards in the twenty-first century, a distinction honoring global leadership in advancing the electric power industry.
If you’re ready to be part of a company that’s not just adapting to change, but driving it, AES is the place for you. We’re not just building a more sustainable future, we’re powering it. Apply now and energize your career with a true leader in global energy.
About the role
Under general or limited supervision position the Team Leader, Billing and Revenue Support is responsible and accountable for:
Job Description Summary
AES is seeking a FICA Team Leader, within the Billing and Revenue Support department. In this role, the incumbent will provide day-to-day operational leadership, coaching, and subject-matter expertise for payment processing, credit management, and fraud prevention within Billing and Revenue Support for an electric utility company in a union setting. This role coordinates workload and staffing, monitors productivity, quality, and leads to resolution of complex or escalated customer and account payment and fraud issues. The Team Leader partners with internal teams and third-party vendors to ensure accurate and timely payment posting, strengthen credit and fraud controls, meet audit and risk-management requirements, and advance continuous improvement while protecting company revenue and supporting customer operations.
Responsibilities
•
Job Description
Under general or limited supervision, the FICA Team Leader, Billing and Revenue Support is responsible and accountable for:
Responsibilities:
•
Lead the FICA team’s daily operations, including workload allocation, staffing support, scheduling, and performance monitoring.
•
Coach, train, and guide team members on FICA policies, procedures, systems, and service expectations.
•
Monitor productivity, quality, and service-level results; address performance gaps and recognize opportunities to strengthen team effectiveness.
•
Resolve complex and escalated customer or account issues in partnership with internal departments and external service providers.
•
Ensure FICA activities comply with company policies, regulatory requirements, internal controls, audit standards, and risk-management practices.
•
Conduct quality reviews, identify root causes, and lead the implementation of process and procedure improvements.
•
Prepare and maintain operational reports, performance metrics, dashboards, and management updates.
•
Monitor payment-posting projects and open items with third-party vendors, including KUBRA, Firstech, and RPS.
•
Perform daily cash, payment, and batch-file inspections to confirm accuracy, completeness, and compliance.
•
Monitor weather conditions and update SAP as required to support account disconnection activities.
•
Prepare and submit quarterly tax-exempt reports to applicable state agencies.
•
Conduct weekly reviews of SAP IS-U batch and payment lots to verify that payments are posted accurately to customer accounts.
•
Verify that transmittals are processed and posted accurately and on schedule.
•
Oversee credit-management activities, including customer credit risk, deposits, payment arrangements, account restrictions, write-off considerations, and policy exceptions.
•
Monitor payment and account activity for potential fraud, suspicious transactions, identity concerns, or misuse; ensure appropriate documentation, account safeguards, and timely escalation.
•
Analyze credit and fraud trends, support investigations and recovery efforts, maintain effective controls, and recommend improvements that reduce financial loss and protect customer information.
•
Promote a culture of accountability, collaboration, continuous improvement, and customer-focused service.
Skills & Qualifications:
•
Associate degree or equivalent combination of education and relevant experience.
•
At least two years of leadership or supervisory experience are required.
•
Working knowledge of billing, payment processing, collections, credit management, and applicable laws, rules, and regulations.
•
Proficiency with Microsoft 365 applications; experience with SAP ISU or comparable customer information and payment-processing systems is preferred.
•
Demonstrated ability to analyze complex issues, make sound business decisions, and manage competing priorities.
•
Strong written and verbal communication, interpersonal, coaching, and training skills.
•
Ability to collaborate effectively across teams and work independently with limited supervision.
•
Experience in an inbound contact center and with related technologies is preferred.
•
Experience in a regulated utility or another regulated work environment is preferred.
•
Supervisory experience in a union environment is preferred.
•
Excellent organizational skills and the ability to adapt quickly to changing business needs.
Legal
AES is an Equal Opportunity Employer who is committed to building strength and delivering long-term sustainability through diversity and inclusion. Respecting all backgrounds, differences and perspectives enables us to improve the lives of our people, customers, suppliers, contractors, and the communities in which we live and work. All qualified applicants will receive consideration for employment without regard to sex, sexual orientation, gender, gender identity and/or expression, race, national origin, ethnicity, age, religion, marital status, physical or mental disability, pregnancy, childbirth, or related medical condition, military or veteran status, or any other characteristic protected under applicable law. E-Verify Notice: AES will provide the Social Security Administration (SSA) and if necessary, the Department of Homeland Security (DHS) with information from each new employee’s I-9 to confirm work authorization.
More roles at AES
Team Leader Customer ServiceAssociate, Growth StrategyElectric Line Technician IV (Trouble/Line) – North Dayton – 2nd shift – 3 openingsOffice ManagerAssociate Transmission Line Design Engineer
Seekless
Seek less: one search across companies' own career pages, instead of a dozen job boards.
Product
Find jobsCompaniesPricingFree Resume Checker
Company
AboutBlog
Legal
PrivacyTermsCookies
© 2026 SEEKLESS. ALL RIGHTS RESERVED.BUILT WITH CARE