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ConduentSenior Manager, Quality Assurance
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Before you apply
LocationBangalore, Karnataka, India
SenioritySenior
Company size10,000+ people
First seenNov 3, 2026 · 1d ago
Verified live1d ago
At a glanceSummarised by Seekless from the posting.
Facilitate development of process documentation (procedures and policies)
Train and coach operations personnel on process documentation
Develop metrics/KPIs for assigned processes
Review operational definitions for process metrics
Create data collection templates for KPIs
Perform benchmarking of processes, practices, and metrics
Develop targets for KPIs to ensure optimal performance
Conceptualize, create, and roll out dashboards showcasing process performance
Leverage dashboards to facilitate periodic business reviews
Support in identifying performance gaps in process definitions and adherence
Responsibilities
• Facilitate the development of the process documentation (Procedures and policies) for the assigned processes.
• Trains and coaches the operations personnel to develop and maintain the process documentation created.
• Helps in developing metrics / KPIs for the assigned processes (measures the depict efficiency and effectiveness of the processes).
• Reviews operational definitions for the process metrics developed to ensure there is no ambiguity in collecting and tracking the metrics.
• Helps in creating data collection templates for the KPIs defined.
• Performs bench marking of process, practices and metrics to ensure processes continue to mature and evolve over a period of time.
• Develops targets for KPIs to ensure optimal performance of processes and personnel involved.
• Conceptualizes, creates, and rolls out dashboards that showcase the performance of the processes.
• Leverages the dashboards created to facilitate periodic business reviews by involving all the associated employees and process/business leaders.
• Supports in identifying performance gaps in the process definitions, process adherence.
About the company
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.