Guest Services Agent
Salary$16 – $17/hr
LocationDoubletree - Grand Junction
Work modeon-site
Typepart-time
SeniorityEntry
Company size241+ people
PostedOct 7, 2026 · 5d ago
Verified live18h ago
At a glanceSummarised by Seekless from the posting.
Operate the front desk according to standard operating procedures and with exceptional guest service
Operate with accuracy the reservation system, check-in and checkout system and credit card system, following all safety and security procedures
Check registration (folio) cards for completeness, accuracy, and legibility
Maintain accurate cash sheet. Responsible for cash drawer balancing
Operate the switchboard and disperse calls as required by your shift. Take guest messages and faxes with accuracy
Know emergency procedures and how to respond
Never say a guest’s room number out loud
Be knowledgeable of hotel promotions
Know room rate. Also know the amenities of the rooms so you can inform guests of what to expect in their rooms
Know physical makeup of building-exterior and interior. Know where the closest shopping, convenience store and gas station is
Complete daily reports, audits correspondences etc. as required by your shift
Keep lobby and office area clean at all times
Set wake-up calls as dictated by your shift
Prepare room status sheet for housekeeping and update housekeeping on rooms available to clean as guests checkout or leave for the day
Take and confirm credit cards for validity and acceptability
Lock and secure area if leaving the front desk, even if it is for a moment
Create incident reports for guest injuries / issues when required
Answer all calls within three (3) rings. All calls are to be answered in a 'scripted' manner
Take and record reservations with accuracy. Confirm as requested
Resolve guest complaints
Maintains regular attendance, is consistently on time, and observes prescribed work, break and meal periods in compliance with standards
Maintains high standards of personal appearance and grooming, which include compliance with the dress code
Performs any other duties as requested by supervisor
City, State:
Grand Junction, Colorado
Title: Guest Service Agent
Location: Doubletree Grand Junction, Colorado
Legal
FLSA: Non-Exempt/Hourly
Status: Part-time
About the role
Reports to: Assistant General Manager
Pay Range: $16.00 to $16.50 DOE
About the company
About Us: We are visionaries in the hospitality industry, fueled by innovation and precision, and guided by our core values of being Dynamic, Deliberate, and Distinct. As a privately owned hotel management company, we are committed to providing experiences and opportunities for our guests to create lifelong memories through travel. Managing a portfolio of over 160 hotels across the United States, we offer extensive growth opportunities for our partners and investors, and exceptional hospitality career opportunities for our team members.
Job Summary: The Guest Service Agent is responsible for ensuring smooth check-in and check-out procedures, maintaining accurate guest records, and providing outstanding guest services. This role supports the hotel’s front office operations and handles various guest inquiries, payments, and reservations to ensure a high level of guest satisfaction.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
•
Operate the front desk according to standard operating procedures and with exceptional guest service.
•
Operate with accuracy the reservation system, check-in and checkout system and credit card system, following all safety and security procedures.
•
Check registration (folio) cards for completeness, accuracy, and legibility.
•
Maintain accurate cash sheet. Responsible for cash drawer balancing.
•
Operate the switchboard and disperse calls as required by your shift. Take guest messages and faxes with accuracy, always noting the date and time of message. Repeat message back to caller to assure the accuracy of the message. Use message light to tell guests that they have a message waiting.
•
Know emergency procedures and how to respond.
•
Never say a guest’s room number out loud.
•
Be knowledgeable of hotel promotions.
•
Know room rate. Also know the amenities of the rooms so you can inform guests of what to expect in their rooms.
•
Know physical makeup of building-exterior and interior. Know where the closest shopping, convenience store and gas station is.
•
Complete daily reports, audits correspondences etc. as required by your shift.
•
Keep lobby and office area clean at all times,
•
Set wake-up calls as dictated by your shift.
•
Prepare room status sheet for housekeeping and update housekeeping on rooms available to clean as guests checkout or leave for the day.
•
Take and confirm credit cards for validity and acceptability.
•
Lock and secure area if leaving the front desk, even if it is for a moment!
•
Create incident reports for guest injuries / issues when required.
•
Answer all calls within three (3) rings. All calls are to be answered in a “scripted” manner.
•
Take and record reservations with accuracy. Confirm as requested.
•
Resolve guest complaints.
•
Maintains regular attendance, is consistently on time, and observes prescribed work, break and meal periods in compliance with standards.
•
Maintains high standards of personal appearance and grooming, which include compliance with the dress code.
•
Performs any other duties as requested by supervisor.
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