Work Experience: 6 months to 1 year experience Customer service experience preferred.
Knowledge, Skills and Abilities: Excellent customer service skills, effective interpersonal and oral communication skills. Employee must possess the ability to organize and prioritize work; must be detail oriented.
Responsibilities
Essential Functions and Responsibilities: Accurately identify patients and coordinates with the Administrative Supervisor to assign the most appropriate patient to an available bed. Prepare and update the electronic medical record with the necessary information prior to unscheduled admission. Complete information in the electronic medical record for unscheduled admissions and assist with updates to the patient’s medical record within the scope of bed planning activities as assigned by the clinical manager. Review scheduled procedures and identify upcoming capacity needs. Notify appropriate personnel of room assignments and changes to those assignments. Escalate/de-escalate cleaning requests. Block and unblock rooms in the electronic medical record. Maintain up to date capacity color indicators on the intranet.
Decision Making: Independent judgment in making minor decisions where alternatives are limited and standard policies/protocols have been established.
Working Relationships: Works with internal and/or external customers via telephone or face to face interaction. Works with other healthcare professionals and staff.
Special Job Dimensions: None.
Legal
Supplemental Information: This document generally describes the essential functions of the job and the physical demands required to perform the job. This compilation of essential functions and physical demands is not all inclusive nor does it prohibit the assignment of additional duties.