Social Media Manager, Japan
Read straight from American Express's careers page, verified 1d ago.Seekless can tailor your résumé to it.
Seekless can write your résumé for this posting first.
Before you apply
LocationMinato-Ku, Tokyo, Japan
Work modehybrid
Typefull-time
SenioritySenior
DepartmentCorporate Affairs & Communications
Company size10,000+ people
First seenOct 18, 2026 · 3w ago
Verified live1d ago
At a glanceSummarised by Seekless from the posting.
Play a pivotal role in crafting and telling our company’s story whilst enhancing and protecting the brand
Conceive and create highly engaging organic social creative across travel, dining, entertainment, community and small business support, as well as executive thought leadership
Work with platform partners in the market to ensure execution against latest platform best practices
Oversee community management, measurement and reporting for organic social campaigns and programs
Work closely with local CA&C team and wider international social media team, as well as key stakeholders
Pursue and articulate stories in the Japan business to external audiences
Manage agency support relationship
Support teams across Asia, providing strategic guidance and oversight to strengthen social media activity
Social Media Manager, Japan
About the company
The Corporate Affairs & Communications (CA&C) department serves as the voice of and for American Express, with responsibility for Public Affairs & Media Relations, Colleague Communications, Corporate Social Responsibility, and Social Media. Within CA&C, the Corporate Communications team handles communications for American Express’ business strategy and financial performance, brand and reputation, digital innovation, social media communications and the company’s external corporate content strategy.
About the role
The Manager of Social Media for American Express, Japan, will play a pivotal role in crafting and telling our company’s story whilst enhancing and protecting the brand in one of our top markets. This role on the Corporate Communications team reports to the Vice President International Social Media and offers an exciting opportunity to drive innovation in how American Express communicates its key priorities and initiatives to its customers, colleagues, and communities across our ecosystem of external social channels.
Responsibilities
The person in this role will be responsible for conceiving and creating highly engaging organic social creative across a wide range of topics including travel, dining, entertainment, community and small business support, as well as executive thought leadership. They will work with our platform partners in the market to ensure American Express is always top of mind and executing against the latest platform best practices, as well as oversee community management, measurement and reporting for organic social campaigns and programs under their purview.
The person in this role will also work closely with both the local CA&C team and the wider international social media team, as well as key stakeholders in the market to pursue and articulate the many stories in the Japan business to external audiences. The role will have agency support and be responsible for management of the relationship.
In addition to leading social media for Japan, the role will support teams across Asia, providing strategic guidance and oversight to help strengthen social media activity across the region.
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.
Benefits
As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.