Regional IT Operations
• Lead the day-to-day management of IT systems and services across the headquarters, branch offices and overseas entities.
• Establish consistent standards for the procurement, configuration, deployment, maintenance and replacement of IT equipment.
• Ensure high availability, performance and operational stability across the organisation’s technology environment.
• Manage third-party technology vendors and service providers, including service delivery, issue resolution and project coordination.
Infrastructure and Connectivity
• Oversee the organisation’s LAN, WAN, VPN, wireless networks and cloud-based infrastructure across multiple locations.
• Monitor system and network performance, identify potential risks and coordinate timely corrective actions.
• Maintain secure and reliable connectivity between offices, remote users and overseas operations.
• Manage servers, shared storage, file systems and other core infrastructure services.
Cross-Platform Systems and Cloud Services
• Manage an environment comprising Windows computers, Apple macOS devices and mobile endpoints.
• Drive the integration of Microsoft Active Directory, identity and access management, mobile device management and cross-platform file-sharing solutions.
• Administer and integrate Microsoft 365, Google Workspace, Apple iCloud and other business applications within a hybrid environment.
• Maintain appropriate controls over user accounts, email, collaboration tools, data access and cloud-based file storage.
Information Security and Data Protection
• Develop and implement security controls covering access rights, endpoint protection, antivirus, system patching and device compliance.
• Establish and maintain Data Loss Prevention measures to reduce the risk of unauthorised access, disclosure or transfer of company information.
• Oversee firewall security, endpoint monitoring and the protection of corporate systems and data.
• Coordinate vulnerability assessments, penetration testing, remediation activities and employee security-awareness programmes.
IT Governance, Risk and Compliance
• Develop and maintain regional IT policies, standards, procedures and audit controls.
• Ensure technology practices are aligned with applicable local regulations, corporate requirements and recognised frameworks such as ISO 27001 and GDPR.
• Maintain accurate system documentation, asset records, access-control records and audit evidence.
• Identify technology and cybersecurity risks and provide practical recommendations to management.
Projects and Regional Integration
• Lead infrastructure, cloud, security and system-integration projects across the organisation.
• Support the integration and standardisation of technology environments within overseas subsidiaries and branch offices.
• Manage project scope, timelines, resources, vendors, risks and stakeholder communications.
• Evaluate emerging technologies and recommend solutions that improve security, efficiency, scalability and business continuity.