[What you will be working on]
The Group Director, Corporate Services Group advises and supports the CEO, HSA Board and senior management, and serves as a key interface with the Ministry of Health and other central agencies on corporate policy, governance and resourcing matters. Leading a multidisciplinary Corporate Services team, the Group Director develops its capabilities and balances competing priorities across HSA within available financial, manpower and infrastructure resources.
The Group Director provides enterprise-wide leadership across the following key areas of responsibility:
1. Financial Strategy and Stewardship
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Lead HSA’s financial planning, budgeting and longer-term resource sustainability.
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Ensure strong financial controls and Government compliance.
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Develop options for enterprise resource allocation and advise the CE on significant trade-offs.
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Strengthen costing, financial analytics and resource transparency to support decision-making.
2. Procurement and Commercial Management
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Provide strategic leadership over procurement, sourcing, contracts and vendor management.
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Promote innovative procurement approaches while maintaining fairness, transparency and governance.
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Strengthen strategic supplier and contract-management capability.
3. Infrastructure and Sustainability
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Lead HSA’s facilities and infrastructure strategy.
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Provide executive leadership for the new HSA building and other major infrastructure programmes.
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Ensure infrastructure design supports future operating models, technology, resilience and sustainability.
4. Digital and Information Enablement
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Lead enterprise information-management strategy and corporate digital platforms.
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Drive digitalisation, automation and appropriate AI adoption within corporate functions.
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Ensure technology investment produces demonstrable improvements in productivity and user experience.
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Work with technology and cybersecurity partners to ensure resilience and compliance.
5. Governance, Compliance and Legal
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Establish strong corporate governance, compliance and assurance systems.
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Oversee corporate legal support and legal-risk management.
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Ensure contracts, agreements and organisational decisions appropriately protect HSA’s interests.
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Escalate material governance or legal risks independently to the CEO
6. Enterprise Risk Framework
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Own HSA’s enterprise-risk methodology, governance, reporting and assurance framework.
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Ensure material risks and emerging issues are systematically identified and escalated.
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Establish business-continuity and resilience standards.
7. Corporate Communications and Service Quality
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Lead corporate reputation, media and internal communications.
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Strengthen HSA’s service-quality framework and stakeholder experience.
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Ensure feedback and service data translate into organisational improvements.
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Coordinate communications during major incidents with the relevant professional leaders.
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Ensure feedback and service data translate into organisational improvements.
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Coordinate communications during major incidents with the relevant professional leaders.
8. Corporate Services Transformation
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Simplify, standardise and automate common processes.
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Establish service standards and performance measures.
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Benchmark corporate functions against appropriate public-sector and external comparators.
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Drive measurable improvements in cost, turnaround time and internal customer experience.
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Oversee all corporate workstreams in support of the Regulatory Transformation Review exercise, ensuring that the consolidation of health regulatory and enforcement functions under HSA is well-governed, seamlessly executed and effectively managed from a corporate perspective
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Develop HSA’s medium- and long-term workforce strategy, including (i) leadership pipelines, readiness and succession planning; (ii) talent and career development planning and pathways; (iii) recruitment, retention and performance management pathways; (iv) learning and future capabilities
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Undertake workforce scenario planning and capability forecasting.
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Identify critical workforce and capability risks.
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Integrate manpower planning with technology, organisation design and future operating models.
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Lead employee-relations strategy and union engagement.
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Establish a robust people-analytics capability
10. Organisational Development
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Assess organisational effectiveness and organisational health.
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Define and embed desired organisational values and leadership behaviours.
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Strengthen employee engagement and organisational identity.
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Lead organisation-design reviews.
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Strengthen collaboration across silos.
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Develop leadership-team effectiveness.
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Support major transformations through structured change management.
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Build organisational capacity for innovation, experimentation and continuous improvement.