Delivery Ownership and Implementation Governance
Own end to end delivery governance for enterprise AI agent deployments from sales handoff to go live and stabilization.
Lead the implementation planning process across scope, timelines, milestones, dependencies, risks, and success metrics.
Ensure every enterprise deployment has a clear project plan, ownership structure, escalation path, and delivery cadence.
Track deployment progress across multiple clients and ensure timely resolution of blockers.
Drive consistency in delivery quality, client communication, and implementation standards across the onboarding team.
Client Onboarding and Integration Management
Oversee client onboarding across product configuration, data source integration, CRM integration, communication channel setup, user training, and adoption readiness.
Work with Client Onboarding Managers to understand client systems, databases, architecture, workflows, and integration requirements.
Coordinate with product and engineering teams to ensure technical dependencies are resolved on time.
Review integration plans, data readiness, testing plans, and go live checklists for enterprise deployments.
Ensure smooth handoff from pre sales and sales teams into delivery, with clear scope and success criteria.
Client Stakeholder Management
Act as senior delivery owner for enterprise clients during onboarding and implementation.
Manage senior client stakeholders across business, product, technology, data, marketing, and operations teams.
Conduct steering committee reviews, project status updates, and escalation discussions with client teams.
Ensure clients are trained, enabled, and set up to realize early value from Paytm AI agents.
Maintain high client confidence through structured communication, transparency, and timely issue resolution.
Risk, Issue, and Escalation Management
Identify delivery risks early across scope, integrations, timelines, data readiness, client dependencies, and product gaps.
Build mitigation plans and escalation mechanisms to avoid deployment delays.
Run root cause analysis for delivery delays, failed integrations, adoption gaps, or client escalations.
Work with product, engineering, pre sales, and business teams to resolve critical issues.
Maintain clear documentation of risks, decisions, open items, dependencies, and closure actions.
Process, Playbooks, and Scalability
Build standard onboarding playbooks, project templates, go live checklists, training material, and implementation SOPs.
Define delivery metrics such as time to onboard, milestone adherence, integration success rate, client readiness, go live success, and early adoption.
Create dashboards and review cadences to track implementation health across enterprise clients.
Improve onboarding processes continuously through post implementation reviews and client feedback.
Build scalable delivery systems that reduce dependency on individuals and improve implementation quality at scale.
Team Leadership and Cross Functional Collaboration
Lead and mentor Client Onboarding Managers across enterprise delivery workstreams.
Set clear goals, delivery standards, review mechanisms, and quality expectations for the onboarding team.
Work closely with Enterprise GTM, Pre Sales, Product, Engineering, Security, Legal, Finance, and Support teams.
Ensure clean handoffs across pre sales, sales, onboarding, support, and account management.
Build team capability in client communication, technical understanding, project management, and issue resolution.