BAU Manager
LocationMumbai, Maharashtra, India
SeniorityLead
DepartmentJonali
Company size1,001–5,000 people
PostedMay 6, 2026 · 5mo ago
Verified live17h ago
At a glanceSummarised by Seekless from the posting.
Lead daily 'Run' operations to ensure high availability and production stability
Manage end-to-end application lifecycle and incident response
Experience with Data/Analytics platforms (e.g., Tableau)
Serve as SPOC for leadership on all operational matters
Translate complex technical issues into clear business impact
Deliver concise, high-impact updates on platform health and service delivery
Orchestrate weekly, bi-weekly, and monthly status reviews with key stakeholders
Drive transparency by governing JIRA workflows and generating advanced reporting to track SLAs, ticket trends, and team velocity
Implement and mature ITIL-based frameworks (Incident, Change, and Problem Management)
ITIL certification
Skills
Tableau
JIRA
ITIL
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Operational Excellence: Lead daily “Run” operations to ensure high availability and production stability. Manage the end-to-end application lifecycle and incident response, preferably for Data/Analytics platforms (e.g., Tableau).
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Stakeholder Liaison: Serve as the SPOC for leadership on all operational matters. Translate complex technical issues into clear business impact and manage expectations across technical teams and business units during critical events.
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Strategic Communication: Deliver concise, high-impact updates on platform health and service delivery. Orchestrate weekly, bi-weekly, and monthly status reviews with key stakeholders to drive alignment.
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JIRA & Data Insights: Drive transparency by governing JIRA workflows and generating advanced reporting to track SLAs, ticket trends, and team velocity.
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Service Design (ITIL): Implement and mature ITIL-based frameworks (Incident, Change, and Problem Management) to ensure scalable, repeatable service delivery; ITIL certification is highly preferred.