We’re hiring a Director, Customer Success to own the post-sales lifecycle and define how Sage — our conversational AI care manager — is successfully deployed and scaled across enterprise healthcare organizations.
In this role, you will lead customers through the transition from contract to operational reality. You will be responsible for ensuring that Sage, our autonomous voice AI assistant, becomes embedded in real clinical and operational workflows — not just launched, but adopted, measured, and expanded.
This is not a traditional Customer Success role focused solely on relationship management. You will partner closely with Product to oversee complex deployments of agentic AI into health plans and provider organizations, coordinating integrations, stakeholder alignment, regulatory considerations, and measurable outcomes. You will define what “great implementation” looks like in a category that is still being created.
You will operate at the intersection of Commercial, Product, Engineering, and Operations — ensuring that what is sold can be delivered predictably, that what is delivered drives measurable value, and that successful deployments translate into durable retention and expansion.
This is a rare opportunity to shape how AI is operationalized in one of the most complex industries in the world. Your work will directly influence how care teams function, how patients experience engagement, and how autonomous systems are responsibly integrated into healthcare environments.
This is a remote US-based role with occasional travel for key customer engagements.