At a glanceSummarised by Seekless from the posting.
Must have4
Ensure smooth check-in and check-out procedures
Maintain accurate guest records
Provide outstanding guest services
Handle various guest inquiries, payments, and reservations
City, State:
New York, New York$25.00 per hour
About the role
Title: Guest Service Agent/Night Auditor
Location:New York, New York
Legal
FLSA:Non-Exempt
Status:Full-time
Reports to: Guest Service Manager
Pay Range:$25 per hour
Job Summary: The Guest Service Agent is responsible for ensuring smooth check-in and check-out procedures, maintaining accurate guest records, and providing outstanding guest services. This role supports the hotel’s front office operations and handles various guest inquiries, payments, and reservations to ensure a high level of guest satisfaction.
Essential Functions and Duties:
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Greet, register, and assign rooms to guests upon their arrival.
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Verify guest credit and establish payment methods for accommodation.
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Keep accurate records of room availability and guest accounts using property management systems.
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Compute bills, collect payments, and make change for guests.
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Perform basic bookkeeping tasks, such as balancing cash accounts.
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Issue room keys and provide necessary instructions to bell attendants.
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Review accounts and charges with guests during the check-out process.
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Post charges for rooms, food, beverages, and services to ledgers manually or via computer systems.
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Transmit and receive guest messages using telephones or switchboards.
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Coordinate with housekeeping and maintenance staff to address guest-reported issues.
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Make and confirm reservations for guests.
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Answer inquiries about hotel services, nearby dining, shopping, and entertainment options.