Technical Account Manager (NV1) - Canberra
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Before you apply
LocationCANBERRA, ACT, Australia
Work modeon-site
Typefull-time
SenioritySenior
Experience6–10 yrs
Company size10,000+ people
First seenOct 2, 2026 · 1mo ago
Verified live1d ago
At a glanceSummarised by Seekless from the posting.
At least 6-10 years' experience in technical support role in a networking/security company
NV1 clearance
Strong understanding of data networking protocols, specifically TCP/IP, routing and switching
Hands on experience security products and technologies such as Firewalls, End point protection, IPSec VPN, Authentication (RADIUS, LDAP, etc), UTM, etc
Good understanding of Web application concepts, security and vulnerabilities
Strong troubleshooting and problem-solving skills
Effective oral and written communication skills
Experience in system integration and multi vendors environment
Experience in programming and scripting that would assist automate data collection during troubleshooting & daily operation
Experience in data center deployment
Experience in wireless access point
Experience in SQL database
Administrator level working knowledge of Windows, Linux or Unix
Bachelor's degree in Computer Science, Software Engineering or related field, or equivalent combination of training and experience
CCNA, CCNP, CCIE and/or CISSP certifications
Skills
TCP/IP
Firewalls
Endpoint Protection
IPSec VPN
RADIUS
LDAP
UTM
Windows
Linux
Unix
SQL
Programming
Scripting
Technical Account Manager (NV1) - Canberra
Location: Australia (Canberra)
About the company
Join Fortinet, a cybersecurity pioneer with over two decades of excellence, as we continue to shape the future of cybersecurity and redefine the intersection of networking and security. At Fortinet, our mission is to safeguard people, devices, and data everywhere. We are currently seeking a dynamic Technical Account Manager to contribute to the success of our rapidly growing business.
As a Technical Account Manager (NV1), you will:
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Be the primary point of contact for the dedicated account.
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Provide technical solutions to address customer issues.
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Centrally manage and prioritize customer issue to assure timely resolution.
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Reproduce customer environments on lab equipment.
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Follow-up with R&D departments to resolve product issues.
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Be responsible for tracking, maintaining and resolving incident reports and customer support requests.
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Create technical documentation and bulletins to improve internal and external knowledge base.
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Update and provide guidance on new releases and features to dedicated accounts.
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Develop best practice deployment and troubleshooting methodology documentation.
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Conduct periodic site visits for the managed accounts.
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Exercise independent judgment in methods, techniques and evaluation criteria for obtaining results.
We Are Looking For:
An insightful and influential collaborator to join our team. We encourage you to apply for this position if you have the following qualities:
•
At least 6-10 years’ experience in technical support role in a networking/security company.
•
NV1 clearance
•
Strong understanding of data networking protocols, specifically TCP/IP, routing and switching.
•
Hands on Experience Security products and technologies such as Firewalls, End point protection, IPSec VPN, Authentication (RADIUS, LDAP, etc), UTM, etc.
•
Administrator level working knowledge of Windows, Linux or Unix skills an advantage.
•
Good understanding of Web application concepts, security and vulnerabilities.
•
Strong troubleshooting and problem-solving skills.
•
Effective oral and written communication skills.
•
Bachelor’s degree in Computer Science, Software Engineering or related field, or an equivalent combination of training and experience is desirable.
•
Prefer candidates with CCNA, CCNP, CCIE and/or CISSP certifications.
•
Experience in system integration and multi vendors environment.
•
Experience in programming and scripting that would assist automate data collection during trouble shooting & daily operation.
•
Experience in data center deployment.
•
Experience in wireless access point.
•
Experience in SQL database.
Why Join Us:
At Fortinet, we embrace diversity and inclusivity. We encourage applications from diverse backgrounds and identities. Explore our welcoming work environment designed for a rewarding career journey with an attractive Total Rewards package to support you with your overall health and financial well-being. Join us in bringing solutions that make a meaningful and lasting impact to our 660,000+ customers around the globe.
Hiring process
We will only notify shortlisted candidates.
Legal
Fortinet will not entertain any unsolicited resumes, please refrain from sending them to any Fortinet employees or Fortinet email aliases. Should any Agency submit any resumes to Fortinet, these resumes if considered, will be assumed to have been given by the Agency free of any related fees/charges.