Operations Analyst
Salary$45k – $55k
LocationMorrisville, North Carolina, United States
Work modeon-site
Typefull-time
SeniorityEntry
ExperienceUp to 2 yrs
DepartmentOperations
Company size10+ people
PostedSep 17, 2026 · 3w ago
Verified live23h ago
At a glanceSummarised by Seekless from the posting.
Ability to obtain and maintain a SECRET security clearance
Proficiency in Microsoft Office
Available to work night shifts
Available to work weekends
Available to work holiday coverage
Minimum of 1-2 years of experience in customer service
Previous experience in a call center and/or medical practice
Prior experience with Epic
Experience interacting with deployers, medical professionals, and patients
Eligible to work in the United States
Skills
Microsoft Office
Epic
Benefits
Health insurance
Dental insurance
Vision insurance
Short term disability
Long term disability
Life insurance
Flexible spending account
401(k)
Paid time off
About the company
VIGILINT is a premier provider of international health protection, providing advisory, logistics, medical operations, and crisis management services to high-net-worth individuals, Fortune 500 companies, and government clients. Our world-class physicians, subject matter experts, and operational staff work side-by-side to solve complex medical emergencies around the globe. The nature of our work requires top performance and the utmost discretion.
About the role
Details: 12-hour shift, rotating 5-4-5 schedule.
Primary Responsibilities:
Management of VIGILINT’s mission-critical telemedicine operations during assigned shifts, including:
•
Compliance and competence in established processes and procedures.
•
Answer phones and/or emails to respond to all inquiries made by members, non-members, vendors, or VIGILINT employees.
•
Coordinate medical care for members and non-members. This includes, but not limited to Level 1 and Level 2 care, and Air Medical Transports.
•
Maintain a good working relationship and effective communication both within the department and with other departments for the benefit of the caller/patient.
•
Maintain patients’ electronic health records by creating appointments and appropriate documentation within.
Management of VIGILINT’s International Health Protection program during assigned shifts, including:
•
Providing real-time crisis support for travelers, including the authority to execute a medical transportation (in conjunction with appropriate vendor)
•
Mission-critical information gathering, analysis, and intelligence distribution with primary programmatic responsibility for one or more areas of the world.
•
Other duties, as assigned.
Authority:
1.
To interact with senior executives, medical providers and/or patients at client entities (typically during client crisis) and bind company to provide certain special services and deliverables.
2.
To collaborate with other team members, interns, and contractors during the execution of work related to assigned functional areas of responsibility.
Requirements
Job Qualifications:
•
Ability to obtain and maintain a SECRET security clearance
•
Proficiency in Microsoft Office
•
Eligible to work in the United States
•
Available to work night shifts
•
Available to work weekends
•
Available to work holiday coverage
Preferred:
Nice to have
•
Minimum of 1-2 years of experience in customer service
•
Previous experience in a call center and/or medical practice
•
Prior experience with Epic
•
Experience interacting with deployers, medical professionals, and patients
Physical Requirements:
While performing the duties of this job, the employee may be regularly required to stand, sit, talk, hear, reach, stoop, kneel, use hands and fingers to operate a computer, telephone, and keyboard, and lift up to 15 pounds.
Benefits
Competitive salary of 45000-55000 USD/year.
VIGILINT is proud to offer a robust benefits package that includes health, dental, and vision insurance, short-term and long-term disability, AD&D insurance, Healthcare Flexible Spending Plan, 401(k), and paid time off.
Equal Employment Opportunity Policy
VIGILINT provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.