Service Logistics Assistant Subcontractor
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Before you apply
LocationFL, United States
SeniorityEntry
Company size1,001–5,000 people
First seenOct 18, 2026 · 2w ago
Verified live1d ago
At a glanceSummarised by Seekless from the posting.
Analytical reasoning
Teamwork compatible
Methodical
Proactive
Good communication and documentation writing
Must have high-proficiency English level or Native speaker
Working knowledge of fundamental operations of relevant software (Microsoft Office)
Bachelor's degree preferred
Skills
Microsoft Office
About the role
General Profile
The SDL1 Assistant provides customer support and customer service in company and ensures to accomplish with internal processes during life cycle of incidents. Oversees and optimizes main processes related with the quality of service. Monitors the staff availability and skills of support team, coordinates and dispatch main activities.
Responsibilities
Responsibilities
Coordinates schedules for Technical Support activities on a daily basis. Internal QA reviewer. Collects metrics for Trend Analysis. Monitors resource utilization and assignments. Engage Account Management for decision making on Service Level Management. Supports and coordinates Incident Management Process overseeing compliance practices. Ensures turn-over logistics collecting information in order to compile a proper hand over – take over procedure for every shift. Follows up overnight activities and weekend shifts. Incident Management Tool Maintenance and Administration
Requirements
Required skills/experience
Analytical reasoning, teamwork compatible, methodical, and proactive, good communication and documentation writing. Must have high-proficiency English level or Native speaker.
Academic background
Bachelor’s degree preferred
Working knowledge of fundamental operations of relevant software (Microsoft Office)