Bellman
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Before you apply
LocationCOD Mediterranean, Limassol
Work modeon-site
SeniorityEntry
Company size10,000+ people
PostedAug 17, 2026 · 2mo ago
Verified live1d ago
At a glanceSummarised by Seekless from the posting.
High school diploma or equivalent professional training
Excellent interpersonal and customer service skills
Professional written communication skills
Excellent command of Greek and English
1 year of previous experience in a similar role will be considered an advantage
REQ12496 Bellman (Open)
POSITION SUMMARY:
The Bellman is responsible for delivering a positive and quality customer service experience through acknowledging, welcoming, bidding farewell, and greet with a smile all guests and visitors of the hotel, assisting guests with the delivery and pick-up of luggage, parcels, and messages, ensuring maximum guest satisfaction and maintaining professional standards of services.
PRIMARY RESPONSIBILITIES:
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Provides prompt, efficient, and professional customer service to guests of City of Dreams Mediterranean by ensuring all guests are addressed in a polite and courteous manner as they enter and exit the hotel by maintaining all set standards
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Assists with guest luggage, open/closing of car / hotel doors, and valet parking upon arrival and departure
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Builds relationships with guests to gain loyalty by promoting positive guest relations and guest preferences
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Ensures all interactions with guests are handled professionally and with care adhering to hotel’s policies and procedures
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Maintains product knowledge of events and facilities of City of Dreams Mediterranean, including gaming, spa, recreation, food & beverage and entertainment, ensuring guests receive accurate, timely information and
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Establishes a rapport with guests, answers their queries and resolves problems arising from guest complaints in a timely manner and to the guest’s satisfaction
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Tags, assists loading / unloading of luggage into vehicle at porte-cochere
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Ensures smooth handling/delivery of luggage, newspapers, parcels, messages in a timely manner, parks cars as needed by checking guest’s name and room number while escorting guests to rooms when appropriate
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Records all transactions in log books including guest name, room number, time received, and time completed
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Conducts room drops and room moves as required
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Ensures master keys are handled with the utmost care to ensure the safety of our guests.
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Ensures all bell carts and hand trolleys are cleaned after every shift
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Attends to daily briefings and departmental meetings
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Attends scheduled employee training and periodic reviews on generic hotel and departmental specific responsibilities
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Ensures work area is always clean and neat including the proper maintenance of all equipment needed to perform daily tasks, reporting of malfunctioning or maintenance deficiencies to appropriate area
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Maintains the highest standard of professionalism, ethics, and attitude toward guests and colleagues.
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Performs other reasonable job duties as assigned by supervisors from time to time
KEY PERFORMANCE INDICATORS:
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Excellent knowledge of all products and services offered by City of Dreams Mediterranean
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Continuous progress of Technical Skills
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Positive Customer Feedback
QUALIFICATIONS:
Experience
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1 year of previous experience in a similar role will be considered an advantage
Education
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High school diploma or equivalent professional training
Skills
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Excellent interpersonal and customer service skills
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Professional written communication skills
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Excellent command of Greek and English
PERSONAL COMPETENCIES:
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Achieves agreed objectives and accepts accountability for results
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Displays a high commitment to delivering results
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Leads others to achieve business objectives
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Communicates effectively
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Displays the highest level of integrity
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Ability to maintain discretion
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Self-motivated
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Approachable
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